HireDiversity

Taco Bell, a part of Yum! Brands, has been repeatedly named as one of the Best Places to Work in Orange County. We have high standards for ourselves; Yum commits to consistently deliver 10% EPS growth each year. Our success comes from the belief that our people's capabilities are our greatest asset, and investing in you is our top priority.

Yum! Brands, Inc. is the world's largest restaurant company with more than 38,000 restaurants in over 100 countries and territories and more than 850,000 employees worldwide. We are the leading restaurant retailer in many emerging markets. Our restaurant brands -- KFC, Pizza Hut and Taco Bell -- are the global leaders of the chicken, pizza and Mexican-style food categories respectively.

Position Overview:

Responsible for gathering, investigating, reporting, and responding to critical information regarding product quality and food safety related issues and communicable disease/food borne illness incidents for Taco Bell Restaurants.

Responsible for total call ownership communications with extended resources and other teams for support of Taco Bell Quality Assurance Hotline issues.

Job Responsibilities:

? Manage the Taco Bell Quality Assurance Hotline call from initial contact through problem resolution (problem causes, procedure troubleshooting and identification of areas of opportunities) ensuring Service Level Agreements and Operating Level Agreements are met.

? Maintains and updates automated tracking systems C.A.A.M (Capture-Analyze-Alert-Manage) and Standard Operating Procedures to ensure proper execution of Hotline activities.

? The first point of contact and the central communication network for crisis management involving communicable diseases and product recalls and restaurant credit recommendation.

? Responsible to be on call 24/7 one week and weekend periodically. To support RGM is #1, all technologists participate in 24/7 field support.

? High School Diploma or equivalent

? 1-2 years experience in the QSR industry or call center

? Must have excellent communication skills both verbal and written

? Must have strong customer services skills

? Must be proficient in MS Office (Word and Excel)

? Must be detail- oriented, organized and have strong follow-up and follow-thru skills

? Must be able to work in a fast-paced environment