Assists an Ambulatory Care Department Manager by supervising assigned operations of a department providing ambulatory patient care services; ensuring that staff provide high quality, accessible, cost effective care, & patient-focused services to members across the continuum which comply with local, state, & federal requirements; implementing & maintaining clinical practice standards, budgets, & staff development; delivering nursing/patient care services that add value, are integrated with business plans & meet or exceed cost, quality, clinical, & utilization standards/performance measures.
Essential Functions:
- Supervises daily operations & ensures staff provide the highest quality of care & are in compliance w/ the Nurse Practice Act, NCQA, JCAHO, & federal, state, & local requirements
- Implements & maintains patient care & quality service standards to meet members' & internal clients' expectations
- Acts as patient advocate resolving patient care issues
- Recommends & evaluates processes to improve systems & patient care results across the continuum of care
- Assists in developing & monitoring budgets & resource allocations
- Monitors financial performance & identifies & recommends strategies to reduce costs & improve quality of care/ service
- Determines the appropriate staff mix for department & develops processes to screen, interview, hire, train, & maintain the competency of all department staff
- Assists in providing on going staff development
- Implements & monitors departmental policies & procedures which support the organization's goals & business objectives & ensures they are met
- Collaborates w/ physicians, department chief, & nursing manager in developing the appropriate level of patient services & the day-to-day operations of the department
- Assists in managing & resolving human resource, labor relations, employee & department safety, & risk management issues
Qualifications:
Basic Qualifications:
- Bachelor's Degree or four (4) years of equivalent experience in health care related field required.
- Experience in ambulatory care or other relevant healthcare experience required (usually two (2) - three (3) years).
- Two (2) years of previous supervisory experience preferred.
- Demonstrated interpersonal skills.
- Knowledge of ambulatory care practices/ operations/ issues.
Notes:
- Work hours will vary between 8:00 am - 7:00 pm
- May be scheduled to work early or evening shifts.
- Will support Allergy, Endocrinology , Rheumatology and other departments as needed.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.