Responsible for the daily admissions, patient registration & cash control functions for all clinic & hospital-based registrations in a service area typically including at least one (1) hospital & several outlying medical office buildings. Responsible for the coordination, supervision & operations of the daily activities of receptionists, admitting clerks, business service representatives, financial counselors, revenue accountability coordinators (cash control), cashiers & other staff who are responsible for the patient revenue functions, 24 hours a day, 7 days a week. Identifies, collects, deposits & accounts for daily receipts in the Service Area or Medical Center. Interacts & coordinates w/ medical, nursing & accounting staff to ensure Revenue Cycle effectiveness is implemented.
Essential Functions:
- Selects, trains, orients & assigns department staff (either directly or through subordinate supervisor).
- Develops standards of performance, evaluates performance & initiates or makes recommendations for personnel actions.
- Develops department goals & objectives & establishes & implements policies & procedures for department operation.
- Develops & recommends department operating budget & ensures that department operates within budget.
- Ensures that department complies w/ hospital established policies, quality assurance programs, safety, environmental & infection control policies & procedures.
- Reviews Admitting Department operations to ensure compliance w/ JCAHO.
- Ensures that staff comply w/ the basic money handling procedures during changes from manual to computer application.
- Identifies improvement opportunity to systems & makes recommendations to the appropriate department management.
- Monitors & directs the identification of patient liability & ensures accurate & timely collections.
- Ensures that all insurance benefits coverage meets standards of admission as dictated by hospital policy.
- Relies on extensive experience & judgment to plan & accomplish goals.
- Assures an understanding & application of superior customer service at all levels of supervised staff while instilling the skill to & understanding of the importance of collecting cash or data from the patient.
- Develops & maintains positive working relationships w/ all levels of personnel & physicians & divisional staff.
- Contributes to the design & implementation of successful practices for patient revenue that have favorable outcomes & are value-added.
- Stays abreast of changes to KP's benefit packages & reimbursement schemes from other payors & communicate them to front-line personnel.
- Hires, coaches, trains & disciplines front-line staff who perform the functions of identification, collection, cashiering, accounting for & depositing of daily cash receipts.
- May share the performance monitoring of other staff who performs the registration function but reports into another department.
- Coaches staff on resolving customer complaints & may intercede when necessary.
- Monitors/trends/provides feedback to management of OP/IP/ED collections for 250-500 registration staff.
Qualifications:
Basic Qualifications:
- At least three (3) to five (5) years experience in management or supervisory capacity in the Revenue Cycle Environment, preferably in a in an acute care hospital.
- Bachelor's degree or equivalent experience, in business administration, human resources, management, communication or related field.
- Demonstrated effectiveness in interaction w/ all levels of personnel & in dealing w/ conflict.
- Must have customer service orientation & be able to manage change well.
- Working knowledge of mainframe systems (ADT systems preferred), PC systems, data collection, financial management, process redesign & CQI.
- Basic knowledge of budgeting, variance analysis & statistical reports.
- Strong oral & written communication skills.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.