Works under direction of a Lead within a health care environment to support physicians, nurses, and staff in the use of computer software applications including HealthConnect and related products. Coordinated data input, tracking, and evaluation of training implementation activities. Escalates system issues to the Lead. Provides problem solving and instruction for supporting the use of software applications. Identifies and triages problems and effectively communicates those problems to the appropriate resources. Ensures communication of the resolution to the end user.
Essential Functions:
- Provide problem solving and instruction to software end users
- Create daily support status reports
- Explain/instruct end users regarding issue resolutions
- Assist end users with the operation of computer software applications including HealthConnect
- Participates in KP directed software classes to be able to provide one-on-one instruction/support of the use of the applications
- Supports physicians, nurses, and staff in the learning process for new software
- Various positions are under review with a joint Management/Union review committee for appropriate Union/Non-Union status and this position may be considered a union position or may be converted to a union position at some time in the future
- Should this position be determined to be union, it will be returned to the bargaining unit in accordance with the Collective Bargaining Agreement
Qualifications:
This is a Full-Time Temporary Position for a duration of12 months.
Basic Qualifications:
- Previous experience in the health care field, preferred
- End user training experience, preferred
- Bachelor's degree or four (4) years of equivalent work experience in Business Administration, Economics, Operations Research, Public Health Administration, or other related field
- Proficient with PC applications including spreadsheet, word processing, and graphics packages
- Must demonstrate effective communication, consulting, interpersonal, and presentation
- Demonstrates self-initiative and innovation skills
- Demonstrated ability to master and teach new applications
- Must be able to work in a Labor/Management Partnership environment
- Knowledge in Check-In / Scheduling as well as background in resolving system issues.
- Experience working in a healthcare environment with an interest in supporting medical applications.
- Must have problem-solving, customer service and proven analytical skills.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.