Assists an Area Home Health/ Hospice Administrator in planning, developing, managing, delivering, & evaluating/improving hospice nursing & other direct patient care treatment /clinical services provided in the home setting by a multi-disciplinary professional staff. Accountable to the Region & assigned Service Area for delivery of Hospice program(s) & service(s) to patient population. Ensures that quality, utilization, access, patient care, & financial standards/goals are achieved or exceeded. Integrates patient care services w/ departmental, service line, & organizational/strategic goals & objectives.
Essential Functions:
- Coordinates & supervises the delivery of hospice services, activities & patient care provided by an interdisciplinary staff/team in the home setting; formulates & monitors quality & performance criteria, policies procedures & service standards
- Staff may include RNs, PHNs, Social Workers, Physical/Occupational Therapists & Aides
- Establishes, implements, & maintains patient care & service standards to meet member service needs & expectations
- Monitors & facilitates workflow, maximizing utilization of resources to provide the highest quality of care
- Manages staff, provides clinical supervision & implements, delivers & evaluates/improves assigned programs & services
- Ensures compliance in meeting all regulations & standards related to hospice, Medicare, JCAHO, Title 22, & other federal, state, & local requirements
- Ensures accuracy & completeness of patient records
- Identifies service delivery/quality issues & implements corrective actions/plans for improvement
- Determines the appropriate staffing requirements & develops processes to interview, hire, train & maintain the competency of all department staff
- Assesses professional development needs of staff & plans for training/continuing education of professional staff
- Provides clinical leadership & support to patient care team
- Serves as a role model for professional practices & development
- Acts as patient advocate resolving patient care issues
- Interprets & explains the program benefits to members & caregivers
- May provide liaison, monitoring, consultative expertise, orientation, & continuing education to contract agencies
- Participates in special projects; attends and/or conducts meetings, committees in the department & medical center(s)
- Conducts a quality management/improvement/assurance program to ensure compliance w/ standards for hospice services/programs & external regulatory agency requirements
- In collaboration w/ the Area Home Health/ Hospice Administrator, Continuing Care Leaders & other appropriate medical & non-medical staff, evaluates clinical outcomes & performance of programs/services & makes appropriate recommendations for new modalities/programs or modification/improvement of existing programs
- Ensures practices, services & operating procedures comply w/ administrative, legal, & regulatory requirements of the Health Plan & governmental & accrediting agencies
- May perform other duties as assigned
- Must be able to work in a Labor/Management Partnership environment
Qualifications:
Basic Qualifications:
- Two (2) years of supervisory/program management experience required in a hospice or home health agency
- Supervisory/management experience in an acute care hospital-based hospice agency, preferred
- Bachelor's degree in nursing, public health, health services or business administration, or related field such as public administration required OR usually four (4) years of equivalent relevant work experience in hospice or home health supervision/management or supervising/managing medical-surgical nursing in an acute care hospital
- Valid and current California RN license
- Ability to demonstrate knowledge of and to apply state, federal and JCAHO standards and requirements regarding hospice operations, services and programs
- Demonstrated ability to utilize written and verbal communication skills, as well as management skills such as problem solving, budget/ program planning, performance improvement, organizational planning, implementing, and monitoring performance standards
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.