This posting represents 3 positions
Without considerable management direction, analyzes complex business problems to be solved with automated systems. Provides technical expertise in identifying and evaluating systems and procedures that are cost effective and meet user requirements. Participates in project teams to design automated solutions and supports Pharmacy Reporting, Data Analysis and Information Services delivery for one or more KP Regions while providing expertise in the areas of management and delivery of reporting services and analytics for financial, business, clinical and logistical processes. Develops a broad understanding of customer business, service delivery and operational requirements; takes initiative to seek out technology approaches and solutions to business needs; advises and consults to supervisors and managers on technologies and their uses to improve business and operational performance; informs supervisors and managers on industry trends and technology developments. Develops, supports and promotes standard processes and architectures, technologies, integrations, and analytics throughout Kaiser Permanente. Complies with industry standard application lifecycle processes; including requirements gathering, solution design and construction, acceptance testing, and production deployment and on-going maintenance. Makes members/patients and their needs a primary focus of one's actions; develops and sustains productive member/patient relationships. Maintains knowledge of and assures departmental compliance with Kaiser Permanente's Principles of Responsibility and policies and procedures, and applicable regulatory requirements and accreditation standards.
Primary Functions:
Manages customer expectations and acts as liaison between the business user community and the appropriate technical development and delivery teams; prepares detailed functional specifications, flow charts and project plans, while delivering professionally written analysis of user requirements; coordinates cross-team agenda; maintains knowledge of organization's current and future architecture in order to assure functional specifications consistent with the technology strategic model
Serves as technical project manager for more complex demand items; responsible for providing pharmacy leadership with detailed project status reporting; plans and coordinates user acceptance testing and validation efforts
Creates specifications and design details for systems to meet business requirements; documents business requirements and revises existing system logic difficulties; researches solutions and plans and coordinates the remediation of these deficiencies; assists with the design of operational and system enhancements to ensure production capabilities are both effective and efficient; manages requests for changes to the specifications
Consults/Assists with designing, developing and delivering programmatic reporting solutions to allow for facilitating business and financial data manipulation at various levels of reporting (i.e. region, local market area, facility, Primary Care team and Provider); Serves as a resource to Clinical Pharmacy Services in the development of measurements and dashboards used to track the impact of clinical pharmacy efforts; assists in HEDIS and Drug Utilization measures
Provides general consultation to users in the area of automated systems; Participates in cross-functional linked teams to address business or systems issues; may perform duties by working in conjunction with contracted or outsourced organizations; performs other related duties as assigned.
Ensures processes, procedures and products are fully compliant with SOX, PCI and HIPAA standards as appropriate.
Qualifications:
Bachelor's degree or equivalent experience required.
Advance degree preferred.
5 to 8 years of related work experience in business liaison, project management, testing, and creation of functional specifications; including 1 to 3 years of experience researching and analyzing data from multiple systems and designing, qualifying and delivering automated reporting artifacts via industry standard tools, such as; Business Objects, Cognos, MS SQL Server Reporting Services, etc
Exceptional interpersonal, verbal and written communication skills
Strong skills in personal computer applications and operating systems including word processing, process diagraming, spreadsheet, presentation, and/or database applications.
Preferred qualifications:
3 to 5 years of experience managing moderate to large/complex technology projects
3 to 5 years of experience researching and analyzing data from multiple systems and designing, qualifying and delivering automated reporting artifacts; to include metric trending and management dashboards.
1 to 3 years of experience with business intelligence software such as Microsoft Visual Studio or other business intelligence applications.
Experience with various team/collaboration systems to include sprint planning, source control management and
Experience with data analysis, programming frameworks or other end-user reporting programs and creating macros in spreadsheet environments.
2 years of pharmacy and/or pharmacy information systems experience.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.