Under direct supervision, performs variety of clerical, cashiering and patient attending duties and ensures optimum service and attention to patient/customers.
Essential Functions:
- Service patients, members, and visitors; acknowledges them in a prompt, courteous and professional manner
- Maintains general knowledge of current health plan/non plan policies and coverage in accordance w/established regional standards & communications; keeps abreast of all changes regarding health plan benefits
- Verifies health plan and/or non-plan financial status; checks for delinquent accounts; informs patient & refers to appropriate area
- Explains provisions of annual co-payment maximum, coinsurance and/or maintains general knowledge of current Regional cash handling & SOX compliance related polices/procedures and communications
- Keeps abreast of all changes; applies knowledge to all cashiering and cash handling functions; follows all policies and procedures to ensure safety and accountability of organization's financial resources
- Obtains, extends, computes, and verifies variety of charges pertaining to services rendered, health plan dues, and medications etc; receives cash, check, or credit card for payment; verifies information is accurate on all checks; assures valid authorization is received for all credit card payments; validates checks and credit slips; issues receipts accordingly
- Investigates, resolves or follows-up on complaints and customer service issues; refers difficult problems to lead or supervisor
- Operates computerized cashiering system by entering transactions to post appropriate charges for services and supplies.
- Refunds customers for overpayments of various services within authorized limits; assures all appropriate documents and signatures are obtained; enters refunds in computerized cashiering system.
- Operates current office equipment & other cash related equipment; assures all equipment in cashiering area are operating in an acceptable manner; assesses status of equipment malfunctions; resolves when appropriate; reports any unresolved problems appropriately and notifies lead or supervisor
- Serves as clerical resource and contact person to staff as appropriate
- Collaborates with team to ascertain and coordinate team and individual concerns and issues; collaborates and assists with team, leadership and other committees as appropriate to design, plan, coordinate, and implement process improvements
- Identifies and resolves issues around improvement as appropriate; recommends ideas and suggestions to improve operation of area
- Performs variety of duties pertaining to patient appointments; ascertains patient's need for routine appointments and schedules appointments according to need or under direction of medical staff; refers to medical staff as appropriate
- Completes appointment process; enters/updates pertinent patient appointment and registration data in computer; verifies patients' insurance eligibility; captures appropriate guarantor and coverage information as appropriate; provides accurate information to enable accurate collections of funds; notifies members of rescheduled or cancelled appointments
- Compiles data and information for special and routine reports, studies and statistics as requested
- Additional essential functions as listed in the complete job description
Qualifications:
Basic Qualifications:
- One year of customer service/sales, public relations or related experience
- High school diploma
- Type 40 wpm. or Type 35 wpm and obtain passing score on Windows navigation test
- Demonstrated knowledge of and skill in oral communication, written communication, customer service, interpersonal relations, detail-oriented, problem solving, adaptability, teamwork, conflict resolution, systems thinking, and prioritization & multi-tasking
- Talking to co-workers, customers, outside vendors, and on the telephone
- Reading, writing, speaking, understanding English
- Training/giving and receiving instructions
- Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration, and alertness
Preferred Qualifications:
- Six months of cashier experience to include electronic or computerized cash collection system
- Appointment registration and scheduling experience
- Post high school coursework - medical terminology
- Demonstrated knowledge of healthcare and insurance benefits
- Demonstrated ability to balance drawer
- Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.