Customer facing position which documents functional requirements, analyzes business process, and develops business cases to support IT solutions. Provides client support during system development and implementation, development and maintenance of service level agreements.
Essential Functions:
- Independently initiates, identifies and coordinates the analysis of complex client systems needs in project areas such as: new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
- Identifies opportunities for increasing business efficiency through improved manual and automated process systems.
- Leads cross-functional and/or cross-divisional IT task forces to identify and document functional requirements, workflow, information sources and distribution paths, and system specifications.
- Coordinates the development of comprehensive business cases with cost, service, benefit and ROI dimensions of proposed IT projects that are used at management and executive levels for funding and scope decisions.
- Develops the analysis and definition of efficient, cost effective IT solutions that support client business processes and functional requirements for complex IT projects or sub tasks on large IT projects.
- Evaluates existing applications that could address client requirements and develops recommendations where appropriate.
- Evaluates alternative operational efficiencies.
- Plans, leads, coordinates, and conducts the analysis of client business processes and functional requirements and the preparation of appropriate documentation to communicate and validate the information.
- Supports a variety of applications.
- Consults on the integration of application systems into the work environment, regarding their operational and training implications.
- Provides leadership and direction to clients in consulting, planning, marketing and training of multiple, complex automated systems.
- Maintains current knowledge of application systems, interfaces, reporting processes, and data capture.
- Manages ongoing application support with the various IT technical areas to ensure continued application usage and success.
- Maintains current knowledge on health care industry, regulations, and KP and KP-IT business strategies.
- Develops test plans.
- Provides product expertise to client groups, delivers presentations, demonstrations and training for application systems.
- Coordinates installation and first-use of new applications.
- Makes recommendations for improvements to KP standards/methodologies.
- Communicates risks and ensures understanding of these risks.
- Develops project plans for specific client's IT projects or project sub-tasks.
- Acts as project lead in the coordination of solution development and the implementation of the final IT product/service.
- Acts as a liaison between business clients and technical staff and/or with development staff throughout the development life cycle.
- Identifies and coordinates with project managers and implements schedule deadlines as appropriate.
- Manages shared resource demands.
- Provides on-going project management and status reporting at all levels.
- Coaches as appropriate.
- Provides reviews and monitors work products of lower level resources.
- Provides on-the-job training on techniques and methodologies at the intermediate level.
Qualifications:
Basic Qualifications:
- Bachelor's degree in related field and/or 4 years of equivalent experience.
- A minimum of 8 years of experience in analysis of business processes and business case development to support IT solutions.
- Thorough knowledge of policies, practices and systems.
- Regularly contributes to the development of new concepts, techniques, and standards.
- Frequently contributes to the development of new theories and methods.
- Employs expertise as a generalist or specialist.
Preferred Qualifications:
- Considered functional expert in field within Kaiser Permanente.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.