Customer facing position which documents functional requirements, analyzes business process, and develops business cases to support IT solutions. Provides client support during system development and implementation, development and maintenance of service level agreements.
Essential Functions:
- Directs the analysis of enterprise-wide or very complex client systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
- Influences IT cross-functional and/or cross divisional task forces to identify and document systems functional requirements, workflow, information sources and system specifications.
- May establish IT cross-functional task forces.
- Directs the development of comprehensive and strategic business cases with cost/benefit/ROI dimensions of proposed IT projects that are used at management and executive levels for funding and scope decisions.
- Presents completed business cases to leadership for approvals.
- Selects or develops a customized methodology for the analysis and definition of efficient, cost effective solutions that support client business processes and functional requirements.
- Evaluates existing applications that could address client requirements and makes recommendations.
- Evaluates alternative operational efficiencies.
- Directs/conducts the analysis of current business processes and functional requirements.
- Prepares appropriate documentation to communicate and validate the information.
- Consults with senior client sponsors and other KP leadership to inform and promote the project's successful development and implementation within the organization.
- Provides leadership and direction to clients in consulting, planning, marketing and training of multiple, complex automated systems.
- Distributes test plans.
- Provides subject mater expertise to cross-divisional, common business areas.
- Chooses, recommends, creates and/or adopts techniques, standards and methodologies to apply.
- Makes recommendations for improvements to KP standards/methodologies.
- Develops/establishes Service Level Agreements.
- Provides on-going assessment and reporting of Service Level Agreements status.
- Provides on-going communication.
- May develop project plans for larger projects including enterprise wide IT initiatives.
- Identifies and coordinates with project managers and implements schedule deadlines as appropriate.
- Manages shared resource demands.
- Provides on-going project management and status reporting at all levels.
- Provides advice and input into the project plan.
- Provides knowledge transfer as appropriate.
- Acts as a resource for lower-level staff.
- Provides reviews and monitors work products of lower level resources.
- Provides on-the-job training on techniques and methodologies at the intermediate level.
Qualifications:
Basic Qualifications:
- Bachelor's degree in related field and/or 4 years of equivalent experience.
- A minimum of 12 years of experience in documenting functional requirements, analyzes business process, and develops business cases to support IT solutions.
- Advanced knowledge (broad expertise or unique knowledge) of policies, practices and systems.
- Develops advanced concepts, techniques, and standards.
- Develops new applications based on professional principles and theories.
- Applies advanced principles, theories, and concepts.
- Contributes to the development of innovative principles and ideas.
Preferred Qualifications:
- Viewed as functional expert in field within Kaiser Permanente.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.