Sr. Training Operations
Kaiser Permanente
Rancho Cucuamonga, CA
Supports the training manager on the technical and non-technical subject matter. Develops and implements training programs. Ensures measurements are in place to validate training accuracy, comprehension, and effectiveness of training. Interacts with various management teams to ensure ongoing staff development. Coaches and mentors training coordinators. Develops processes and procedures based on findings, recommendations and management approval for the appropriate department and/or business unit. Ensures familiarity with all systems, regulatory, policy and procedure changes and external factors relating to training. Provides feedback to the training manager regarding the development and implementation of strategies to track and communicate the success of quality improvement and training efforts. Ensures training standards are being met by training coordinators. Responsible for becoming product expert by taking the initiative and getting hands-on experience in relevant curriculum applications.
Essential Functions:
- Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields.
- Uses professional concepts in accordance with company objectives to solve complex problems in creative and effective ways.
- This job is the fully-qualified, career-oriented, journey-level position.
- Puts forward ideas assertively and directly influencing others to identified issues and concerns.
- Adapts ideas well and ties them to the needs and goals of others in order to gain their support and commitment.
- Addresses volume of patient/customer needs by looking at all variables and making decisions based on urgency of specific cases, given time demands and key priorities.
- Recognizes when the situation demands quick and immediate action and makes decisions quickly.
- Uses knowledge and expertise in order to make informed decisions.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
- Networks with senior internal and external personnel in own area of expertise.
- Demonstrates excellent verbal, written, presentation, facilitation, platform and interpersonal communication skills.
- Negotiates conflict and difficult situations with tact and candor.
- Asks direct questions and listens carefully to responses, restating to clarify understanding.
- Proactively creates opportunities for open, two-way communication with others.
- Communicates thoughts clearly and concisely.
- Normally receives little instruction on day-to-day work, general instructions on new assignments.
- Determines and develops approach to solutions.
- Work is evaluated upon completion to ensure objectives have been met.
Qualifications:
Basic Qualifications:
- Requires a minimum of five (5) plus years of related experience.
- Bachelor's degree in related field or equivalent combination of experience.
- Training certification strongly preferred but not required.
- Expert in MS Applications and KP technologies.
- Must be able to work in a Labor-Management Partnership environment.
- Articulates well the mission, vision and objectives within two (2) or more major departments of operating units.
- Describes functions key responsibilities and practices of multiple departments and units.
- Engages efforts in helping teams maintain focus on value-added services.
- Identifies gaps in customer expectations versus actual services levels.
- Follows up to verify client satisfaction and keeps customers informed.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.