GENERAL SUMMARY
Responsible for developing and implementing the overall retention and service strategy for existing business. Directly responsible for leading a team of service/sales professionals focused on increasing subscribers within
existing accounts and for managing business relationships with major customers. Accountable for driving and achieving company defined retention/account management objectives.
ESSENTIAL RESPONSIBILITIES
- Develops and implements comprehensive retention and service strategy to meet overall business objectives for increased membership in existing accounts and membership retention. Such plans will include developing and maintaining strong business partnerships with major customers, consultants and brokers while responding to and anticipating future needs and services.
- Directs and leads a team of account management staff to achieve retention and increased membership in existing accounts. Establishes account goals and objectives for account management team including retention, membership growth, new product add-ons and customer satisfaction.
- Leads and directs the service planning efforts to include analyses of competitive products and services, support activities, and account management and sales processes and techniques. Together with the account managers, develops strategic plans for team’s books of business for maximum results.
- Identifies service needs and issues in order to develop and implement strategies to address and improve service to customers. Utilizes internal resources to effectively meet the needs of the accounts.
- Develops and trains staff, allocates workload, and initiates timely performance evaluations. Supports account management team with planning and problem solving. Provides training and career growth opportunities.
- Directs performance within annual budget and cost of sales targets. Prepares and monitors budget and sales forecasts.
- Recruits, develops, and motivates staff. Initiates and communicates a variety of personnel actions including employment, termination, performance reviews, salary reviews, and disciplinary actions.
- Performs other duties as required.
Qualifications:
JOB SPECIFICATIONS
- Bachelor’s degree or equivalent experience. Master’s degree preferred.
- Extensive progressively responsible experience (usually 7+ years) in marketing and Worker's Compensation services within the health insurance industry, preferably DME ( Durable Medical Equipment) or PBM (Prescription Benefit Management).
- Management experience (usually 2-4 years) demonstrating leadership and team building competencies. Preferred Account Management skills.
- Excellent interpersonal, leadership, negotiation and communication skills; strong analytic and problem solving abilities.
- Results oriented with willingness to take responsibility and initiative.
- Strong technical knowledge of the managed health care industry, marketplace issues and competitors.
Coventry Health Care is an Affirmative Action/Equal Opportunity Employer, and we are committed to building a talented and diverse team.
Job: Executive/Senior Level Officials and Managers
Primary Location: Boston Huntington Ave, MA, US
Other Locations: Dallas-Texas-United States,Chicago-Illinois-United States,Tampa-Florida-United States,San Diego-California-United States,San Francisco-California-United States,Tucson-Arizona-United States,Scottsdale-Arizona-United States,
Organization: 43000 - CHC Workers Compensation
Schedule: Full-time
Job Posting: 2013-02-06 00:00:00.0
Job ID: 1310447