Acts as a liaison between People Solutions & its customers by handling customer inquiries, complaints & concerns, as well as providing customer education.
Essential Functions:
- Enhance & maintain customer focus through delivery of presentations throughout Service Areas
- Provides trend information, interpretation, alternatives & analytical support to Service Areas, Legal, People Solutions, Executive Management & other HR staff
- Provides analysis & recommendation of business needs, process flows & logical data base designs
- Recommends documentation guidelines & tools which support the HR Representatives & Analysts
- Participates in the development of training modules & delivery systems to provide staff w/ procedural guidance & administrative tools
- Recommends improvements to People Solutions' educational & informational needs
- May recommend, design, develop, coordinate & deliver HR information & programs to the employees
- Assists in monitoring HR & business processes to maintain consistency in application, minimize potential liability & ensure compliance w/ federal & state legislation
- Assists in the development of detailed data models in consultation w/ customers & staff
- Works closely w/ technical & operations management to design & implement data support tools in support of complex business application development requirements & processes
- Monitors transaction activities & assists in optimizing the performance of staff
- Assists in the development of standards & procedures affecting data & process modeling & documentation, & data base design, maintenance & management
- Assists in delivering communication strategies & campaigns which support the objectives of HR & the strategic direction of the organization
- Ensures that communications & materials to employees, managers & other HR staff are appropriate & current
- Communicates/ interacts as necessary w/ internal departments, resolves complex problems as well as researches & provides follow-up to difficult questions
- Apply broad HR knowledge, judgment & initiative to resolve escalated customer inquiries
- Acts as a liaison for People Solutions Director regarding customer issues, ensuring that service standards are met
- Coordinates & follows through w/ written and/or verbal responses to escalated issues ensuring consistency in benefit interpretation & delivery of services
- Maintains a high level of confidentiality
- Provides on-going education & information to customers & People Solutions staff
- May assist HR Director & other staff w/ special projects
Qualifications:
Basic Qualifications:
- Three (3) to four (4) years of experience required in human resources with an in-depth content knowledge of employee benefits, compensation, workers' compensation, collective bargaining agreements &human resourcesadministration
- Strong customer service, human resources or related experience required
- Previous experience in business process/workflow, data/process & systems analysis preferred
- Bachelor's degree or equivalent experience in related field
- Strong understanding of the HR systems processes & their relationship to the needs of the business
- Excellent written, verbal & presentation skills
- Strong organization skills & ability to prioritize meet deadlines & good attention to detail
- Possession of strong interpersonal skills
- Excellent analytical ability, consultative & communication skills, strong judgment & the ability to work effectively with customers, managers & staff
- Must be able to work in a Labor/Management Partnership environment
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.