Under direct supervision, monitors receipt of requisitions for all diagnostic imaging procedures and forwards appropriately; greets and schedules patients for diagnostic imaging procedures based on varying scheduling parameters depending upon modality; reviews written instructions with patient on pre-examination preparations and provides correct preparation items; directs expedite and stat exam requests appropriately and confirms appointment; obtains completed patient history form and relays to technical staff; identifies and quotes patient co-pay fees from established fee schedules and correlates with patient's current health plan coverage.
Essential Functions:
- Greets and communicates with patients in friendly, confident and courteous manner conducive to personalized patient care environment; attempts to allay patients' anxieties, fears and concerns regarding procedures
- Determines status and nature of examination; recognizes and responds appropriately to special problems and scheduling requirements based upon type of procedure and available resources; notifies patient of available appointment times; strives to prevent imaging conflicts due to varying imaging methods; expedites patient through proper channels
- Determines and explains fee involved; obtains insurance coverage information of any non-plan referrals; notifies non-plan patients of pre-payment, pre-authorization and billing procedures; requests letters of preauthorization of pre-approval if indicated
- Obtains, extends, computes, and verifies variety of charges pertaining to services rendered, health plan dues, and medications etc; receives cash, check, or credit card for payment; verifies information is accurate on all checks; assures valid authorization is received for all credit card payments; validates checks and credit slips; issues receipts accordingly
- Operates computerized cashiering system by entering transactions to post appropriate charges for services and supplies; refunds customers for overpayments of various services within authorized limits; assures all appropriate documents and signatures are obtained; enters refunds in computerized cashiering system
- Enters adjustments in computerized cashiering system for services rendered according to established guidelines; reconciles supporting documents to appropriate GL's; balances monies, checks, credit card charge drafts daily against cash jacket report and/or transaction reports. Reconciles and resolves any discrepancies; reports to lead or supervisor as appropriate
- Prepares and processes bank deposits; prepares and logs deposits for armored car pick up; orders routine bank deposit supplies for cashiering area; orders and maintains change fund; buys and sells change from department cashiers; resolves any discrepancies; compiles data and information for special and routine reports, studies, and statistics as requested; uses up-to-date charge schedules and price lists for use in calculating charges and quoting estimates
- Receives, verifies, logs & secures deposit bags from other departments; prepares, compiles, and logs deposit bags for armored car pick-up; compiles, analyzes and trends data & information as necessary for special & routine reports, studies, statistics as necessary
- Receives telephone requests from patients, nursing and other clinical personnel; responds or forwards telephone requests as appropriate; answers questions regarding scheduling of appointments and examination preparations for all modalities at all clinics
- Additional essential functions as listed in the complete job description
Qualifications:
Basic Qualifications:
- Six months of clerical experience in health care facility
- Type 40 wpm
- high school diploma, equivalent combination of education & experience may be considered in lieu of requirements
- Demonstrated knowledge of and skill in the following: adaptability, customer service, detail-oriented, initiative, interpersonal relations, oral communication, problem solving, teamwork, and written communication
- Demonstrated knowledge of and skill in the following PC application(s): word processing, spreadsheet, and database
Preferred Qualifications:
- Experience in diagnostic imaging function
- Post high school coursework in office procedures or teaching
- Demonstrated knowledge or training in medical terminology
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.