For 1 or more units within a 7 day/24 hour department providing direct patient care, emergency medicine & nursing services (which may be at multiple locations): assists the Clinical Director in the planning, development, implementation, delivery & evaluation/improvement of quality patient care, nursing & emergency services that add value & are integrated w/ emergency nursing standards of practice, service priorities & performance/outcomes measures, as well as w/ strategic, business & organizational goals/objectives. Ensures multi-disciplinary teams/staff provide high quality, accessible, cost effective care & patient-focused services. Supervises clinical standards of care & nursing practice; responsible for resource budgeting, staff selection & development within assigned unit(s) which may include 1 or more of the following: day/evening/night emergency medical services, urgent care, after hours medical clinic, surgical walk-in clinic, triage/assessment, emergency call desk, observation/short stay diagnostic unit. These positions are distinguished from other ambulatory care assistant mgr jobs by the emergency services department's 24 hours of operation; greater volume & acuity of presenting patients; greater integration of services w/ admitting, in/outpatient services & outside hospitals; greater medical-legal accountability.
Essential Functions:
- Within assigned unit(s) supervises the delivery of emergency nursing & patient care services which are integrated w/ business/departmental plans & meet or exceed cost, quality, clinical & utilization standards/performance measures
- Ensures that assigned unit(s) services meet member, physician & internal clients' needs
- Supervises 1 or more department units (8 to 24 hours) & ensures patient care & quality standards are met & comply w/ federal, state & local regulatory requirements & established departmental policies & procedures, utilization & clinical/performance standards & measures
- Supervises & ensures continuous improvement of all assigned clinical practices, services & operations by designing & implementing systems, processes & methods to evaluate & improve patient care within assigned unit(s); supervises day-to-day operations of the unit(s) including practice standards, staffing, payroll, budgets, fiscal mgmt & quality improvement
- Develops & implements action plans to improve staff development & the delivery of patient care
- Ensures multi-disciplinary teams/staff provide the highest quality of care & compliance w/ the Nursing Practice Act, JCAHO, federal, state, & local requirements
- Develops & manages the units budget for the appropriate use of human & material resources
- Monitors financial performance & identifies & implements strategies to reduce costs & improve quality of care/service
- Monitors the allocation & utilization of unit(s) personnel; determines the appropriate staff mix based on changes in patient population & provides the appropriate level of services while identifying savings opportunities
- Ensures on-going staff development
- Coordinates w/ health care providers outside the unit(s) to achieve optimal patient care across the continuum
- Researches, identifies & implements best practice models developed within unit(s) or by other units
- Investigates & resolves patient/family/member concerns regarding patient care & services
- Supervises day-to-day operations of assigned unit(s) including human resource mgmt, labor relations, department & employee safety programs & risk mgmt
Qualifications:
Basic Qualifications:
- Previous emergency or critical care clinical nursing experience (usually 3-4 years) required including two (2)years supervisory experience in emergency or critical care nursing.
- BSN or BA/BS in a relevant field required -OR- completion of a bachelor's degree in a related field within two (2)years of hire.
- Graduate of an accredited school of nursing.
- Master's degree preferred.
- Current California RN license required.
- Emergency Nursing Certificate preferred.
- CurrentBLS certification
- ALCS required.
- Ability to demonstrate knowledge of quality improvement and clinical care processes; staffing and budgeting; Nurse Practice Act, JCAHO, and other local, state, federal regulations.
- Demonstrated interpersonal and communication skills.
Preferred Qualifications:
- PALS certification.
- Progressive Management experience; knowledge of JACHO and federal regulations.
- Health Connect trained
Notes:
- Will be required to work (3) 12 hours shifts one week and (4) 2 hour shifts the next week for a total of 80 hours per pay period.
-Works rotating weekends.
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External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.