This role is in the Talent Management Solutions department, primarily working with Compensation Administration, and secondarily with Succession Management and Performance Management, integrating across these three solution areas.
Responsible for identifying and documenting business processes through interviewing clients and reviewing and analyzing existing systems and processes. Articulates interrelationships and recasts business flow into system specifications. Conducts gap analyses to document discrepancies between business requirements and system capabilities. May develop project plans and ensure plan adherence. As system development progresses, may have input into reporting requirements/report development, user interfaces, and coordinates or conducts UAT and the final evaluation of the system solution. Serves as liaison between line business (client) and the IT organization.
Essential Functions:
- Collects and researches specific client requirements for projects, identifies requirements, gathers workflow data and basic system and reporting specifications.
- Develops, implements, and supports common business processes and tools.
- Recommends basic alternatives to address problems.
- Assesses and manages risks to minimize impact to the overall operations and/or project.
- Provides functional direction in a particular area of the operation or project.
- Participates in project management process, including participating in project meetings.
- May document issues, action items, user requirements, or deliverables from project meetings.
- Performs a variety of project related activities, including analysis or preparation of documentation and presentations.
- Plans and manages initiatives, proposals, or projects, including identifying project resource needs and roles.
- Accomplishes all work within established methodologies and standards.
- Collaborates with departmental team members to partner with the line business, KP-IT and ASM to define, design, and deliver on strategic solutions to meet critical business needs.
- Researches, analyzes, proposes and implements best practice processes and solutions.
- Provides 2nd and 3rd tier application support for assigned application(s).
- Monitors production batch and ad hoc jobs as required to ensure proper functioning and completion of business operations.
- Researches and resolves technical and functional issues according to defined prioritization/severity scheme. Influences client and gains commitment to changes required.
- Manages relationships with assigned customers/internal clients.
- As a change agent, works to drive culture change, client communications, and related work regarding system changes, implementations, and related business process impacts.
- Identifies opportunities for business or process improvement.
- Makes associated recommendations and implements as appropriate.
- Responsibilities impact the achievement of organizational objectives, including project deliverables and project timelines at the practice area level; may impact at the organizational level.
- Responsible for the development of functional objectives.
- May have budgetary influence or manage a limited project budget.
- May influence strategy at the practice area level.
- Involves a high degree of interpretation and analysis of obscure or inconclusive data.
- Requires a high level of judgment and risk taking to make appropriate decisions for diverse, sophisticated, and undefined issues.
- Requires significantly complex decision-making.
- May have formal supervisory responsibilities.
- Assume other duties as directed.
Qualifications:
Basic Qualifications:
- Minimum twelve (12) plus years of related professional experience required.
- Bachelor's degree or equivalent experience.
- Master's degree preferred.
- Develops advanced concepts, techniques and standards in general business analysis, as well as IT principles and practices.
- Skills required: Analysis/documentation of processes, methods, solutions, etc.
- Interpretive - translates business processes and requirements into system specifications.
- Expert knowledge of information technology and applications.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.