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Nestle Direct Store Delivery

The Nestlé DSD Company operates all Direct Store Delivery (DSD) operations for Nestlé USA. The division serves Nestlé's products, including the field DSD sales organization, supply chain planning and execution, and centers of excellence like Go-To-Market, Human Resources, and Finance.

POSITION OVERVIEW:
The Delivery Agents' primary function is delivery and distribution of Nestle products on an assigned route within prescribed timelines. Deliver and unload palletized orders; check product quantities for accuracy; and maintain paperwork from distribution center. Delivery Agents manage customer expectations regarding delivery and receiving instructions and back room storage. The Delivery Agent effectively communicates with Salesperson and/or Manager and continuously stays current on all State and D.O.T. regulations and requirements.

PRIMARY RESPONSIBILITIES:
' Create rapport with appropriate staff members in all accounts, communicate with staff during deliveries, respond to customer requests, and forward customer requests on to sales representative as needed. Communicate with sales representative on special needs stores. Provide world class NDSD customer service
' Follow the procedures outlined in the standardized work practices as verified on work-withs. Eliminate waste and maximize productivity through operational standards work (Keep product mobile, no re-work, grab pallets on the way in etc.) Follow Road-net Schedule.
' Maintain neat and orderly Backrooms, pick up credits on appropriate basis, place loads in proper freezer area, follow store procedures, and complete paperwork appropriately.
' Complete proper paperwork for returns, miss-picks, and transfers. Physically return product to warehouse when needed. To achieve Above Expectation when physical inventory is completed the variance should be zero.
' Conduct activities in a safe manner, follow corporate safety guidelines and requirements (no cell phones while driving, Pre-trip/ Post-trip inspections, proper bending, hand safety, etc.), use PPE, proactively address any unsafe conditions observed, locks vehicle, and completes DOT paperwork. Keep a clean and orderly cab and trailer.
' Prepare truck for operation by inspecting general condition-validating adherence to DOT standards.
' Demonstrate Decision Driving skills including proper following distance, proper eye lead, proper stopping distance, checking intersections, using safety wedge, properly using horn, left/ right turn execution, using seat belt, checking and scanning mirrors, maintaining proper speed, observing proper lane, parking in appropriate locations and avoiding backing.
' Respond to change with positive attitude, offers suggestions for improvements to increase effectiveness of change, support new initiatives, and maintain an open mind.
' Communicate directly with team members on issues, openly shares ideas with others, encourage performance in others, give feedback when needed, train new employees when applicable.
' Other duties as assigned




JOB ESSENTIALS/ ATTRIBUTES:
' Drive business growth, drive for results, win in the market place
' Self-starter, gets involved quickly, takes on difficult tasks with enthusiasm.
' Takes action to achieve goals beyond what is required.
' Energy: Maintains high activity / productivity level. Operates with vigor, effectiveness and determination over extended periods of time.
' Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity).
' Strives to understand the details. Balances, analyzes and takes appropriate action
' Communication - Presents ideas effectively, actively listens, and works across functional boundaries with the ability to effectively communicate with customers, co-workers and store personnel.
' Can work in group or alone; oriented towards the good of the whole.
' Able to build solid working relationships
' Able to effectively deal with change and adversity in the work place
' Demonstrated ability to deliver consistent results while building organization capabilities.
' Manage job professionally and with a high level of organization.
' Able to practice safe working habits at all times

MINIMUM REQUIREMENTS & EDUCATION LEVEL:
' Be at least 21 years of age for DOT covered position
' High School Diploma / GED equivalent
' Must have a valid Class A CDL with airbrake endorsement meeting DOT requirements
' Successful completion of post offer background checks, drug screen, DOT physical and motor vehicle report for moving violations
' Ability to work early morning/late night hours
' Willing to work over 40 hours when required
' Willing to work any day of the week, weekends and Holidays
' Ability to work safely
' Ability to read, write and speak English
' 2 years or more Class A driving experience in a business environment preferred
' Grocery/Retail experience preferred

PHYSICAL REQUIREMENTS:
' Standing/Walking: Frequently, while performing some duties in warehouse; walking, up to 4 hours per shift on concrete surfaces.
' Lift/Carry: Frequently, 1-20 pounds of loading and stocking boxed/individual Nestle frozen products (10-200 items per stop or 200-2,400 items per shift) from truck to cart to freezer shelf. Carry short distance up to 6 feet.
' Sitting: Occasionally (10%), while operating vehicle between customer locations, can be subject to heavy traffic and vibration of the vehicle while in motion.
' Push/Pull:, using both hands and arms while moving filled pallets and transporting them to the store.
' Hands/Arms: Constant use of both hands/arms throughout work shift while unloading product using pallet jack. This job requires reaching/handling/gripping/grasping and fingering. Overhead reaching is required. Flexion and extension of the wrists when moving the product off the truck.
' Climbing: Seldom or not at all depending on employee height and store set-up/location, using small step ladder.
' Bending/Twisting: Constantly, at torso, bending at knees, 30-45 degrees while loading/unloading items from carts to freezer shelves, removing shrink wrap and performing back room stocking duties off loading pallets of products.
' Kneeling/Crouching: Occasionally, while stocking freezer display shelves or off loading pallets at floor level.
' Bending: To raise and lower truck doors
' Other Demands: Subject to cold temperatures -20 degrees F, while working in store freezer units up to 20 minutes, 5-7 times daily.

WORKING CONDITIONS:
' Work is performed 50-80% of time at customer locations delivering products, 20-50% on the road driving vehicle.
' Hazards: Driving a variety of 12-15 ton vehicles in all types of weather, slippery surfaces, lifting hazards, exposure to moving vehicles and equipment, traffic hazards, fall hazard from work on dock and tailgate, fumes, odors and some bouncing, jarring, vibration from
truck operation.
' Tools/Equipment Used: 12-15 ton truck, hand truck, pallet jack, forklift, carts, dollies, straps, lift gates, and pallets
' Safety Equipment: Seat belts, gloves, hearing and eye protection as required.

This description should not be construed to contain every responsibility that an incumbent in this job may be required to perform. Incumbents are required to perform other related functions assigned.

EOE M/F/D/V
Nestlé Direct Store Delivery is an Equal Opportunity Employer and is looking for diversity in candidates for employment.