Business Consultant/Analyst-Taleo and HR Reporting Kaiser Permanente
Walnut Creek, CA, Oakland, CA, Pasadena, CA or Portland, OR
Business Consulting: Includes analysis/evaluation of business and/or system process and functional requirements, development of business cases, client support during system development and implementation, development and maintenance of service level agreements. Develops relationships with upstream and downstream business partners. Develops/maintains and changes business processes, and understands the business processes of assigned partners and how they relate to our functional areas. Develops and recommends changes to business processes.
Essential Functions:
- Full use of application of standard principles, theories, and techniques.
- Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways.
- Develops and leverages relationships with peers, supervisors and management.
- Understand their functional area business processes and assigned area.
- Independently initiates, investigates, documents, and analyzes client requirements in project areas such as: new/existing business operating models with innovative approaches to solutions support, market research of emerging or available product functionality and operational readiness assessment.
- Assesses scope and impact of client business needs.
- Develops business cases with cost, service, and benefit dimensions of proposed projects that are used at management and executive levels for funding and scope decisions.
- Conducts and/or participates in the analysis of client business processes and functional requirements and in the preparation of appropriate documentation to communicate and validate the information.
- Conducts workflows, process diagrams and gap analysis.
- Identifies overlaps and related processes.
- May assist in the development of project plans.
- May use the associated project planning tools.
- Responsibilities impact the achievement of key department and/or functional objectives.
- Contributes to the achievement of department objectives.
- Erroneous decisions or failure to achieve department objectives would normally affect expenditures and resources.
- Applies methodologies/standards to requirements analysis.
- Accountable for developing and coordinating collateral documents. (Letters to purchase groups, internal user tools that are outside training materials, knowledge docs, PMP, etc.).
- Establishes relationships with supervisors, peers and project members to obtain necessary resources and gain support in project delivery.
- Spends the necessary time discussing changes and initiatives with all effected individuals so the 'strategy' and 'reasons why' are clear.
- Carefully prepares data to support arguments or points in a presentation or a discussion to appeal to interest and level of others.
- Separates important from less important information to focus on the highest impact decisions/options.
- Accesses the most accurate sources of data in order to make an informed decision.
- Involves interpreting and analyzing established concepts
- Participates in the analysis and definition of efficient, cost effective solutions that support client business products/processes and functional requirements.
- Evaluates existing application products/solutions that could address client requirements and develops recommendations where appropriate.
- Evaluates alternative operational efficiencies.
- Develops solutions to complex problems.
- Coordinate Service Level Agreements for functional organization.
- Performs and evaluates risks.
- Communicates and escalates issues.
- Recommends measurements of success for project plan.
- Assume other duties as directed.
Identifies and documents cross-functional and/or cross-divisional, functional requirements, workflow, information sources and distribution paths, and system/process specifications.
- Thorough knowledge of platforms of the assigned functional area.
- Coordinates installation and first-use of new applications/processes.
- Assists in developing test plans.
- Maintains current knowledge of application systems, interfaces, reporting processes, and data capture.
- Measures outcomes against an internal standard of excellence.
- Sets and works to meet challenging goals that will improve performance of project team or organizational unit.
- Assesses the needs of a job and objectively matches the strengths of a person to that job to ensure maximum performance and results.
- Listens actively and demonstrates sensitivity to patients/customers, encouraging them to discuss concerns, interests, needs, and difficult issues.
- Consistently monitors own work and seek further experiences to ensure continual quality patient/customer service and delivery.
- Monitors others' work to ensure quality and alignment in meeting member/customer needs; takes action to maintain standards.
- Prioritizes project work to meet member/customer needs.
- Takes initiative to alter normal procedures to meet specific member/customer needs.
- Consistently asks clarifying questions in order to understand the importance of assignments/projects in relation to operational unit goals.
- Prioritizes work in alignment with project objectives or goals.
- Recognizes linkages and understands impact of individual actions on other parts of the organization and the member/customer.
Qualifications:
Basic Qualifications:
- Total of three (3) to five (5) years, to include two (2) or more years in a consulting role with project management experience.
- Bachelor's degree in business/health care administration or related discipline.
-Experience developingreports, query development in Cognos, Business Objects, or Crystal Reports.
- Experience to constructingdatabases andlinking data sets in MS Access
Highly preferred Qualifications:
- Worked with HR and workforce data and recruitment specific data.
- Building reports in Taleo
- Preferred certification or advanced qualification by third party association that matches the function or field applicable to the business discipline preferred.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.