Under direct supervision, provides visitor & teleph1 reception for designated area; assists patients in obtaining medical services; schedules patients for medical appointments following established procedures and/or collects payments for services rendered.
Essential Functions:
- Upholds KP's Policies & Procedures, Principles of Responsibilities & applicable state, federal & local laws
- Greets members & provides reception services
- Collects payment for services rendered
- Schedules appointments
- Answers & returns teleph1 calls & messages
- Maintains equipment & supplies
- Performs assigned & routine clerical duties
- Establishes & maintains courteous, cooperative relations w/ the public, patients, & other personnel
- Promotes, ensures & improves customer service to internal/external customers by demonstrating skills which are consistent w/ the organization's philosophy of providing extraordinary customer relations & quality service
- May perform other duties as required
Qualifications:
Pay Grade: 13
Basic Qualifications:
- Completion of KP clerical training program if applicable.
- (1) year of recent experience in a customer service environment.
- Type 25 wpm. Typing test must be current within one (1) year. Please contact Human Resources for testing.
- Medical Terminology preferred.
- Ability to utilize a personal computer preferred.
Notes:
- This is an on-call position, days and hours may vary.
- Work hours will vary between 7:30 am - 6:00 pm.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.