Under indirect supervision, schedules patients for surgery (INFORM computer scheduling) according to the type of surgery (urgent or routine) & the access standards as established by the Operating Room Committee.
Essential Functions:
- Upholds KP's Policies & Procedures, Principles of Responsibilities & applicable state, federal & local laws
- Arranges for special needs as ordered by the physician on the surgery scheduling form (ex. Blood, equipment, techs)
- Arranges case priority according to established guidelines for each O.R. block (example: MD assist cases, children & elderly, general anesthesia, & other cases
- Notifies various departments of scheduling (i.e., Insurance, Pathology, Radiology, Business Office & other appropriate departments)
- Prints the daily operating room schedule & other schedules as needed
- Distributes appropriately
- Receives cancellations from patients & physicians
- Cancels all preoperative appointments
- Follows the cancellation procedure for notifying physicians & appropriate departments
- Schedules cases to fill cancellations for maximum utilization of operating room
- Contacts physicians, appropriate departments & outside hospitals/physicians who perform surgery at Kaiser (Mission Bay Hospital, UCSD, Children's, Dentists, etc) to obtain & provide all pertinent information regarding scheduling of operations
- Schedules patients for all pre-operative appointments (CARE & INFORM computer scheduling) including: History & physical exam, lab tests, pre-op education class & pre-admission interview
- Schedules medical clearance, EKG, blood type & cross, physical therapy, special testing & pre-surgery consults as needed
- Negotiates surgery date & all prescribed appointments w/ patients so that these are accomplished within appropriate time frames
- Gives patients special dietary instructions & preparations for tests
- Prints & mails confirmation letter & instructions to patients in a timely manner one day in advance of surgery, gives patients their time of surgery, check-in time & location & NPO status (dietary restrictions)
- Contacts patients who 'no show' pre-op appointments & scheduled tests
- Reschedules these appointments
- Provides statistical reports for the Operating Room Committee, Administration & Surgical Departments
- Performs other duties as required
- Equipment Utilized: IBM-PC, (INFORM/CARE, Word-processing, Email) Typewriter, Omnifax, Duplicating Machine, Calculator)
- Assume other activities & responsibilities from time to time as directed
Qualifications:
Basic Qualifications:
- Six (6) months computer experience
- Six (6) months recent experience in a medical setting
- Experience in a health care organization preferred
- IBM-PC experience, scheduling CARE, INFORM or KPDS preferred
- Filing & general office skills preferred
- Word-processing preferred
- 35 wpm. Typing score must be current within one (1) year. Please contact Human Resources for testing.
- Medical terminology
- Multiple telephones
- Effective written & verbal communications skills
- Good interpersonal skills including tact courtesy & flexibility
- Ability to function & effectively as a team member
- Ability to organize & prioritize work to meet deadlines & schedules using impendent judgment
Preferred Qualifications:
- Bilingual (English/Spanish)
- Effective Customer Service skills
- Basic computer skills to include Word and Excel
Notes:
- Variable Hours
- Primary location is in San Marcos. Other locations include San Diego, Vandever and Garfield.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.