Participates w/ the Health Care Team in delivering quality & customer focused health care to patients in a manner that reflects KP's mission, vision & values. Provides technical & administrative support & services to registered nurses, unit managers, physicians, & allied health personnel. As appropriate to the position scope of authorized duties the Unit Specialist is expected to have critical thinking skills, attention to detail, time management, problem solving & customer relations skills in a fast paced environment in order to meet patient needs & contribute to the positive care experience & work environment.
Essential Functions:
- Manages electronic medical records including, accurate processing of admission, transfer & or discharge/orders.
- Interacts w/ various departments w/in & outside of KP to facilitate the coordination of care for patients during hospitalization & post hospitalization.
- Handling of important documentation, i.e., Medicare letter, implant cards, Advance Directives, etc.
- Utilizes clinical information systems & other applications to facilitate optimal service delivery.
- Ensures confidentiality of all patient & organization records & information.
- Orders materials & supplies for unit.
- Monitors physician orders & notes in the electronic medical record & completes tasks w/in scope of authorized duties.
- Communicates w/ Bed Board the status of clean & dirty rooms.
- Coordination of Meds to the Med room when they arrive from Pharmacy.
- Manages multi-line phone system for the Unit/Dept.
- Supports Unit/Dept. down time procedure when needed.
- Maintains the Communication binder on the Unit/Dept.
- Maintains, tracks inventory & performs limited administration for various electronic communication devices, equipment or supplies as specified in hospital policy & procedures.
- Acts as a communication liaison for the Unit/Dept. greeting new patients & their families/visitors.
- Communicates & interacts to exchange information needed to support patient care goals & outcomes, including patients, families & visitors.
- Provides patient care communication to registered nurses, unit managers, physicians & allied health personnel.
- Resolves patient & visitor questions & directs to the appropriate resource.
- Communicates & coordinates w/ other Units/Depts.as needed.
- Performs appropriate daily activities to start workflow per team agreements & procedures.
- Demonstrates flexibility & ability to effectively reprioritize workflow to handle urgent/emergent demands of the team.
- Reports errors, near misses or other hazards in a timely manner per established procedures.
- Seeks assistance w/ duties when unable to perform safely, lacks training or outside scope of authorized duties.
- Completes annual competency assessments & trainings by meeting organizational standards & expectations.
- Assist in development & implementation of unit policies & procedures.
- Assist w/ the on-boarding of new hires/transfers and/or validating peer's skills.
- Demonstrates initiative to maintain knowledge & skills related to Unit/Dept. clinical area & contributes new ideas to assist team in achieving departmental/regional quality & service goals/initiatives.
- Other duties as assigned, consistent w/ the job description.
Qualifications:
Basic Qualifications:
- Minimum one (1) year of customer service experience.
- Previous computer experience.
- High school graduate or GED.
- Training and education in medical office related positions.
- Working knowledge of medical terminology, basic anatomy, physiology, and pharmacology.
- Demonstrated critical thinking skills.
- Ability to perform multiple tasks in a busy environment in a calm and detailed manner.
- Demonstrated excellent communication and time management skills.
- Demonstrates customer relations skills including conflict resolution.
- Ability to communicate and exchange information, resolve questions/problems.
- Ability to prioritize multiple tasks simultaneously.
- Ability to work without direct supervision and as part of a team.
- Self-directed.
- Typing skill of 25 WPM.
- Knowledge of computers and business office applications, (word processing, email, etc.).
Preferred Qualifications:
- One (1) year of prior experience as a Hospital Unit Specialist, preferred.
- Experience with Business Machines, preferred.
- Experience in Purchasing and Materials Management, preferred.
- Health Unit Coordinators Certification, preferred.
- Advanced knowledge of medical terminology, anatomy, physiology, and pharmacology, preferred.
- Training and education in medical office related positions, preferred.
- Familiarity with current electronic medical records system, preferred.
- Typing skill of 40 WPM, preferred.
Salary Range: $17.85 - $21.71
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.