To support the Clinical Coordinator in providing high quality customer service for both internal and external customers.
Essential Functions:
- Provides direct patient care, triage member calls, makes patient call-backs for providers, performs patient teaching & performs & assists with procedures (Based on provider orders) & applicable regulatory laws.
- Coordinates patient care for hospital admissions, specialty referrals, IV Care for AHC, new mom assessment protocol (OB), MCCP (Peds) & ancillary support departments.
- Makes monthly staffing schedules & day-to-day work assignments to department staff. Assesses workloads, on an on-going basis & makes special assignments, during peak and slow periods. Collects & codes department time sheets.
- Calls in staff to meet minimum staffing requirements, including authorizing overtime, coordinating w/ other clinical teams to cover staff shortages & processes provider schedule changes when delegated by the Clinical Coordinator.
- Handles difficult & problematic work situations, including resolving member issues.
- Serves as resource for other staff members by answering questions; orients new staff & identifies staff needs for training (& provides in-service training as needed).
- Performs special projects as assigned by the CC.
- Routinely provides feedback to CC for staff performance, work habits & barriers to efficient, high quality work.
- Assists development & revision of department procedures.
- Performs other related duties as directed.
Qualifications:
Basic Qualifications:
- 1 year of current experience in HMO or ambulatory setting with emphasis on patient education is required.
- Experience in IV Therapy is required.
- Current CPR certification is required.
- Proficiency in the use of applicable computer software.
- Demonstrated effective interpersonal and communications skills are required.
- Demonstrated knowledge of clinical systems and processes is required.
Preferred Qualifications:
- Previous experience in a leadership role is preferred.
- BSN is preferred.
-Possible travel to White Marsh.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.