The cashier/receptionist is a member of the health care department team who functions under the direction and supervision of the Department Service Manager. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the Medical Center in order to assist patients with questions and concerns. Requires extensive use of the computer.
Essential Functions:
1. Greet and assist patients that present. Follow appropriate patient registration/check-in policies and procedures. Verify and/or update all demographic information, for example 'Personal Physician Selection', 'Language Preference'.
2. Working knowledge of Health Plan coverage types.
2. Check-in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down. Determine patient's membership/benefits according to the benefit display. Obtain a patient medical record number when necessary. Collect co-pays and fees. Inform patients of available payment options. Generate appropriate encounter forms per procedure electronically, or manually if the system is down. Direct patients to appropriate area after the check-in process is completed.
3. Assist patients by: explaining co pays/applicable fees; referring to other departments and administrative services for further information, e.g., Member Services, Medical Secretaries, and Business Office; initiating and completing appropriate forms as needed. Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS).
4. Maintain the patient will-call area box when applicable.
5. Answer telephone calls and respond to questions from patients in a timely, courteous manner. Contact patients by telephone when needed and deliver messages regarding appointments and scheduling.
Cash Handling, Reconciliation and Deposit
1. Handle cash according to the Cash Handling Responsibility Agreement. Comply with all applicable cash handling policies and procedures.
2. Obtain, secure, and ensure sufficient denominations to provide change.
3. Reconcile shift and deposit funds according to the Cash Handling Responsibility Agreement.
4. Use correct procedures to document and report discrepancies.
5. Perform other duties as required.
Compliance Accountability: Consistently supports compliance and the Principles of Responsibility (KP's code of conduct) by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal and State laws and regulations, accreditation and licensure requirements, and KP policies and procedures.
Qualifications:
Basic Qualifications:
- 6 months experience.
- High School Diploma/GED.
- Passing of a PC skills assessment.
- Basic knowledge and use of computer and computer keyboard.
- Ability to read and follow instructions, create short correspondence, memos and or lotus notes mail.
- Abilitly to communicate effectively with health care providers, staff, patients and visitors. Professional phone etiquette.
- Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.
- Knowledge of computer and computer keyboard.
- Must be willing to work in a Labor Management Partnership environment.
- RegPlus, PARRS, CIPS, Health Connect, email and or Lotus Notes experience preferred.
- Bilingual preferred.
Skills Testing: PC Skills
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.