Under the direct supervision of the Dental Office Mgr/Dental Contact Center Supv, or their delegate, facilitate a timely & orderly process of serving the patient from appointment & provider scheduling to completion of office visit info. Assist other staff functions in support of members' needs.
Essential Functions:
- Effectively communicate w/ members & other office employees.
- Provide & request info of other depts & external firms.
- Assist other staff members & providers as needed to ensure orderly & efficient patient care.
- Explain to patients how they can get various info, e.g., our Info Center, their benefits office, etc.
- Represent Kaiser Permanente in a positive manner.
- Receive patients during check-in & check-out process.
- Maintain current daily schedule.
- Document arrivals, cancellations, reschedules, etc.
- Instruct new patients to fill out Health Questionnaire & Personal Data Form.
- Verify personal data on Visit Slip.
- Update computer if personal data is incorrect.
- Determine, explain & collect all frees for services rendered in accord w/ the individual patient's benefits, the Program's published fee schedule, & the cash handling policy.
- Check reception area periodically to assure prompt attention for all patients.
- Collect & review visit slips for proper completion & patients' treatment status.
- Confirm future appointments.
- Enter all visit slip data into the computer regarding treatment that was done, what was paid, billed, or waived, & further treatment that is needed.
- Schedule patients' appointments w/ providers.
- Schedule initial & return appointments according to established guidelines.
- Cancel & reschedule appointments as necessary.
- Answer staff questions regarding daily schedule.
- Relay pertinent info that may affect treatment or patient flow.
- Verify the printed schedule against the computer to double check for errors.
- Ensure all dental records are available according to updated printed schedule.
- Respond to chart requests made throughout the day.
- Screen requests for emergency schedules & appointments according to established guidelines.
- Notify auxiliary staff of emergency.
- Respond to OPD-requests & route them to appropriate personnel.
- Complete missing visit slip report.
- Ensure all visit slips are accounted for.
- Receive calls for office staff.
- Take & relay messages according to office policy.
- Assist in maintaining a clean & neat reception area & lounge.
- Check, bundle & return records to Dental Record Center.
- Complete a retained chart form for any charts held at facility.
- Balance cash drawer, complete bank deposit & perform other cash duties.
- In the event of an emergency, respond in accordance w/ established emergency guidelines.
- Answer Health Record Pull General Update (HPGU) & send charts to other clinics as necessary.
- Inventory business office supplies & forms.
- Schedule patient appointments.
- Maintain awareness of dept performance targets & strive to continually meet them.
- Receive patient telephone calls & schedule initial & return appointments according to established guidelines and/or existing treatment plans.
- Confirm, cancel or reschedule appointments as requested.
- Screen requests for emergency care & schedule according to guidelines.
- Relay pertinent info regarding same day appointments to individual facilities according to established guidelines.
- Perform other duties as assigned by the Dental Office Manager.
- This job description is not all encompassing.
Qualifications:
Basic Qualifications:
- Two (2) years of health care/dental care OR two (2) years of cash handling and/or customer service experience in a high volume customer service environment.
- High School diploma or GED.
- Excellent verbal and written English communication skills.
- Excellent organizational skills, flexibility and ability to switch tasks frequently.
- Professional telephone and patient reception manner.
- Final candidates will need to complete the contact Center Simulation assessment with minimum competency score of 50th percentile or higher.
Preferred Qualifications:
- Two (2) years of dental office experience preferred.
- Dental office and computer skills preferred.
Salary Range:
$16.32 - $19.90
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.