Participates with the Health Care Team in delivering quality and customer focused health care to patients in a manner that reflects Kaiser Permanente's mission, vision and values. Provides clinical and administrative support to clinicians and other health care team members to offer a variety of health care services to patients.Clinical duties involve both direct (in person)& indirect (via phone or on-line) patient care activities requiring both simple to complex clinical knowledge and skills.As appropriate to the position's scope of authorized duties, the MA is expected to have competent observational, clinical, critical thinking, communication, problem-solving & decision-making skills in order to meet patient needs and contribute to a positive care experience and work environment.Works under the clinical supervision of the clinician for patient care activities, and under the general direction of the designated manager/supervisor.
Essential Functions:
- Prepares and organizes patient's office visit for known reason/procedure by ensuring that all appropriate tests, clinical information (e.g., diagnostic test results, consultation reports, outside records, etc.) and order entriesare ready for clinician review prior to appointment time.
- Collects pertinent subjective (e.g., signs & symptoms, allergies, current medication, tobacco use, etc.) & objective (e.g., vital signs, height, weight, etc.) data related to patient's reason for visit (i.e., chief complaint, presenting symptoms or procedure).
- Utilizes standardized tools (e.g., PST, health maintenance alerts) to identify and address health maintenance/care gaps with patient and alerts clinician on those that require his/her attention.
- Alerts clinician on signs & symptoms requiring immediate attention and respond to directions per clinician.
- Prepares patient for actual visit/procedure prior to clinician's exam during rooming-in process.
- Assures exam/procedure room contains appropriate supplies, equipment, forms and educational materials are available and ready for use during visit/procedure. Checks equipment are in safe working order and cleans room after use.
- Provides patient with after-visit, follow-up, self-care or procedural instructions and/or educational materials as directed by clinician.
- Use KP HealthConnect and other information systems to document all pertinent data and outcomes of patient care according to standardized procedures and policies such as and not limited to the use of SBAR, KP HealthConnect smarttools, etc.
- Updates demographic or historical clinical data gathered in the electronic medical record.
Qualifications:
Basic Qualifications:
- Graduate of accredited Medical Assistant program
- AHA Health Care Provider Level CPR Certification within 30 days of employment
- Employees must be able to successfully obtain Kaiser Permanente's Medication Administration Competency Certification within 90 days of employment as a Medical Assistant
- Demonstrated interpersonal and customer service skills (assessment required for external candidates)
- Demonstrated communication (written and oral) skills
- Demonstrated literacy in using computers and keyboarding
- Skills in problem-solving, setting priorities and using good judgment for decisions
- Ability to work independently and efficiently under pressure
Preferred Qualifications:
- 1 year in a medical assistant position to assigned department's clinical area (e.g., Pediatrics, FP/IM, OB/Gyn, Surgery, Dermatology, Neurology, Cardiology, etc.) within an ambulatory care setting
- Demonstrated clinical knowledge and procedural skills and/or documented trainings in assigned department's clinical area within the last 1-3 years
- Familiarity in documenting in an electronic medical record system
- Current National Medical Assistant Certification
Salary Range:
$17.53 - $21.33
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.