Leads and provides expert technical leadership to highly visible, sensitive and multi-faceted projects. Responsible for setting strategic direction of projects and developing project plans. Provides high quality and cost effective project management, analytic support services and technical expertise for a broad array of issues. This is the second job in a three level Project Manager Ladder. At the second level, the Project Manager is responsible for leading projects of complex scope where analysis of data requires an in-depth evaluation of various factors. Projects assigned are broad in scope and may involve multiple functional areas and/or span across service areas. Position will exercise judgment within generally defined practices/policies in selecting methods and techniques for obtaining results.
Essential Functions:
- Leads and provides expert technical leadership to highly visible, sensitive and multi-faceted projects.
- Sets strategic direction of projects.
- Develops project plans which identify key issues, problems, approaches, performance metrics and resources required.
- Designs processes to address identified problems.
- Establishes team membership and negotiates time commitments and resource allocation.
- Provides staff leadership to multi-disciplinary teams, as well as manages work of outside consultants.
- Motivates team members and facilitates team meetings.
- Acts as liaison, problem solver, and facilitator.
- Cultivates and reinforces appropriate group values, norms, and behaviors.
- Provides guidance to team on performance and productivity issues.
- Designs research plans for data gathering and analysis.
- Actively participates or may lead in analyzing data and developing recommendations and action plans.
- Accountable for the development of project documentation for senior executives and other key clients to facilitate sharing of project outcomes and best practices
- Plans and facilitates meetings.
- Makes formal presentations to various senior level audiences.
- Establishes procedures regarding implementation of project outcome.
- Assesses project impact on workforce.
- May include developing training program for different levels of audiences.
- Establishes effective professional business relationships with all levels of management.
- Instructs and educates on all aspects of project.
- May develop and manage a department, including recruiting, coaching, performance evaluation of staff.
Secondary Functions:
- Serve as primary contact and resource for multiple clinical projects, which primarily relate to clinical systems implementation and workflow redesign.
- Understand standard workflows for assigned departments
- Partner with department leaders to identify and prioritize potential projects, work with business partners to lay out a frame work for the project, and propose well thought-out business cases to department leadership.
- Partner with department leaders to identify workflows and utilization of electronic clinical systems that may have potential issues or be inherently difficult. Work with business partners to lay out frame work for a solution, and propose well thought-out business cases to department &/or medical center leadership
- Serve as resource for counterpart Project Managers for implementation or integration of projects they own, into assigned departments
-Manages several multi-layered projects that roll into large scale initiatives.
- Responsible for all aspects of the implementation of clinical systems and workflow redesign projects involving department or cross-functional teams from the design process through a finished state for internal customers.
- Integrate complicated individual tasks into complex and synchronized large scale processes, in order to integrate with comprehensive projects.
- Takes projects from original concept through final implementation and provides a single point of contact for projects.
- Defines project scope and objectives.
- Oversees/coordinates all aspects of project and serves as primary project manager between clients, line management, medical center leadership and other internal resources.
- Plans and directs schedules.
- Monitors the project from initiation through delivery, interfacing with customer on all matters.
- Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals.
- Develops detailed project plans to include: schedules, resource plans, and status reports.
- Provide project management guidance to other members of project team as it relates to specifically owned projects and other departments assigned to the project team.
- Receives assignments in the form of objectives and independently establishes processes to meet goals outlined.
- Works on problems of moderate\extreme scope where analysis of situations or data requires well delivered critical thinking skills.
- Exercises judgment within defined procedures and practices to determine appropriate action.
Qualifications:
Basic Qualifications:
- Five (5) plus years of progressive experience in specified technical area.
- Project management experience in health care preferred.
- Bachelor's degree in business administration, health care administration, operations research, public health administration or other related field or equivalent work experience.
- Master's degree or clinical licenses (RN, MD, etc.) preferred.
- Demonstrated ability to determine key business issues and develop appropriate action plans from multi-disciplinary perspectives.
- Demonstrated ability to conduct and interpret quantitative and qualitative analyses.
- Effective leadership, project management and consulting skills.
- Excellent verbal and written communication skills.
- Effective interpersonal skills.
- Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
- Experience with workflow analysis and redesign, translating business workflow into system requirements.
- Knowledge of Kaiser Permanente's systems and operations, including KP HealthConnect(EPIC).
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.