HireDiversity

Description:
Coventry Health Care, a $12.2 billion Fortune 500 organization, is a national managed health care company with nearly 5.1 million members. At Coventry Health Care, we are driven to ensure that every person and organization we serve receives the greatest possible value for their health care investment. We do this by providing a full range of competitive products through our seven core businesses – Commercial Risk, Medicare Advantage, Medicare Part D, Medicaid, Workers' Comp Services, Federal Employees Health Benefits Plan and Network Rental.

We are committed to constantly improving our low-cost platform so that we can deliver the products and services that our customers want at a price they can afford. Coventry has the expertise, the experience, and the agility to craft the new products, the new processes, and the new service needed to make healthcare more accessible to all Americans.

Our national managed care company is seeking a dynamic Director of Operations Support & Testing at our Moon Township, PA Service Center. The successful candidate will be responsible for the management of Coventry systems integration, enhancement projects, testing and system documentation for Customer Service Operations (CSO) and Testing.

We offer a competitive salary, excellent benefits (401K with company matching, comprehensive benefits including medical, dental, and tuition reimbursement), vacation and sick time. This is a highly visible consultant role dealing with business partners across the corporation and division.

ESSENTIAL RESPONSIBILITIES:
• Develops strategic, operational and tactical business plans to achieve desired company goals for CSO operations and testing.
• Acts as technical resource liaison between system users and IT for related CSO systems.
• Analyzes and communicates documentation of needed business training material as it relates to system enhancements.
• Oversees progress of projects and testing to move toward completion within defined timetables and resources.
• Serves as representative on IT steering committees for CSO projects.
• Fosters a collaborative relationship with internal and external customers to optimize the experience skills, knowledge, and capabilities of the teams.
• Serves as business liaison between Coventry and IDX to prioritize functional IDX enhancements and collaborate with other IDX managed care users.
• Develops and manages the department budget.
• Controls expenses while meeting operational, financial, and servicing requirements.
• Develops and motivates staff; initiates and communicates a variety of personnel actions including employment, termination, performance reviews, salary reviews, and disciplinary actions.
• Performs other duties as assigned.


Qualifications:

Basic Qualifications:
• Bachelor’s degree or equivalent with 7 - 9 years technical and operations experience in a senior leadership capacity.
• Experience in information system development or implementation.

Preferred Qualifications:

• Working knowledge and understanding of Medicare.
• IDX experienced preferred.
• Strong project management experience including implementing process improvements.
• Proficient with MS Office applications and automated systems databases (i.e. Access, Excel, MMC, and/or CMS systems).

Other:
• Excellent leadership and motivation skills.
• Expert analytical, technical, process & project management skills.
• Effective communication, consulting, interpersonal, and presentation skills.
• Ability to travel 20% of time.


Please apply directly to http://jobs.coventryhealthcare.com and refer to Req#1212289, Dir, Ops Support & Testing



Coventry Health Care is an Affirmative Action/Equal Opportunity Employer, and we are committed to building a talented and diverse team.


Job: Executive/Senior Level Officials and Managers
Primary Location: Moon Township, PA, US
Organization: 10750 - Service Center - Central Admin
Schedule: Full-time
Job Posting: 2012-12-10 00:00:00.0
Job ID: 1212289