The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a an airport location. This role is available as temporary full time.
--- THIS IS A TEMPORARY POSITION LASTING UP TO 120-DAYS
WITH WORK HOURS VARYING UP TO 25 HOURS/WEEK---
Responsibilities:
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Initiate rental contract based on customer reservations or on-the-spot need
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Perform miscellaneous and backup duties job-related duties as assigned
Qualifications:
- Must be at least 18 years old
- High school diploma or GED equivalent required
- Some college preferred
- Must have at least 1 year prior customer service retail or administrative support experience
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observations, Must be available to work varying schedules as the business demands, (seven days of the week) Monday- Sunday: 5:30am- 12:30am.