Wells Fargo s Consumer Lending Group (CLG) is an industry leader in supporting homeowners and consumers. We put customers at the center of all that we do. We make every decision and design every product and service with our customers in mind. If it s not good for our customers, then it s not good for Wells Fargo. It starts with you. We must attract, develop, retain and motivate the most talented people those who care and who work together as partners across business units and functions. We believe everyone on our team is important and deserves respect for who they are and how they contribute to our success. The CLG team includes our home mortgage, home equity, consumer credit card, personal loans and lines, direct auto, dealer services and commercial auto, retail services and education financial services businesses. Join the #2 Overall auto lender (Source: Autocount) Our Dealer Services Team: Supports one of the nation''s leading auto lenders. The team offers integrated financial services solutions designed primarily for the auto dealer community, providing financing and related services to both dealers and consumers nationwide. Under the direction of the Loan Administration Manager, the Loan Document Specialist is responsible for processing contract fundings in accordance with all state and federal regulations as well as Company policies and procedures while maintaining the highest level of service to internal and external customers. Reviews approved applications and contracts to ensure stipulations and conditions have been met and are in adherence to Company policy. Ensures appropriate signatures have been obtained and correct data input errors and omissions. Matches incoming contract documents to approved applications and enters data into the Credit Revue system. Analyzes various pay stubs and tax returns to determine satisfaction of income verification stipulations. Interacts professionally with dealers, customers, and other vendors to obtain missing or invalid information and documentation. Obtains and reviews documentation for accuracy and authenticity. Carefully reviews all documents including booksheets, applications, and stipulations for potential fraud. Communicates suspected fraud and or discrepancies to the Loan Administration Manager. Obtains employment and insurance verifications. Provides assistance to internal and external customers regarding loan documentation and processing. Generates customer correspondence relating to the initiation of the loan in accordance with corporate guidelines. Responds to dealer problems and inquiries. Answers department telephone calls and routes them accordingly. Also may greet visitors depending on the size of the Regional Business Center. May assist in other duties as assigned by the Loan Administration Manager
Basic Qualifications: 6+ months administrative experience or interacting with customers/people.
Minimum Qualifications: Basic skills and general knowledge of computer use, reading, writing and arithmetic. Ability to interpret or extract information. Must be able to process information quickly and still maintain quality by having great attention to detail. Ability to analyze and make independent judgements on contract fundings while providing the highest level of service to the dealers. Ability to organize and prioritize details. Ability to work productively under minimal supervision. Must function as a committed team player. Requires strong interpersonal and problem solving skills.
Preferred Skills: Previous customer service, loan processing, and/or clerical experience preferred.
How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psp/PSEA/APPLICANT_NW/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_HM_PRE&Action=A&SiteID=1&Opening=3705938.
WELLS FARGO IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER M/F/D/V.