Northrop Grumman Information Systems sector is seeking a Computer Systems Analyst 4 (IT - NSC Shift Lead) to join our team of qualified, diverse individuals.
Transforming the future of technology? The qualified applicant will become part of Northrop Grumman's IT Network and Security Center (IT-NSC) Shift Lead to support the IT Services organization on the JRDC program at Schriever AFB, CO.
Roles and Responsibilities:
The IT-NSC Shift Lead is responsible for all facets of the day to day (24x7x365) Network and Security Center operations. Responsibilities include network and systems monitoring/surveillance, incident management, network systems and service maintenance activities including Change Management coordination during the assigned shift day/time. Responsible for all aspects of IT incident management and escalation ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions being communicated to executive management and the Government customer. Provides guidance to matrix and direct report shift staff, including Change Coordinators, Main Communications Hub (MCH) personnel, and other personnel within this task. Coordinates with the Incident Manager/NSC Lead and other leadership across the organization to meet service levels defined for the IT Services organization. Will be a primary participant in the Change Management lifecycle and will work closely with the Change Management Lead to ensure deliverables meet stated criteria. This position will work an assigned 12 hour shift that rotates on a quarterly basis.
Qualifications
Basic Qualifications:
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
- Bachelors degree and 9 years experience in a
technical field such as Information Technology or
Systems Engineering (years of experience may be
accepted in lieu of a degree)
- Experience in the management of service delivery
and staff in a matrix-managed, geographically
dispersed environment
- Candidate must have a CompTIA Security+
certification or the ability to obtain within 60 days
of hire
- Must have experience managing within a full
Systems Engineering Life Cycle organization
- Must have experience using/managing HPOV and
Remedy tool suites
- Must have experience in metrics-based
management of IT Operations and Maintenance
(O&M) teams
- Must have familiarity with ITIL framework and
ITIL-based processes, to include continual service
improvement and problem investigation
- Must be able to obtain a Top Secret Clearance
Preferred Qualifications:
Candidates with these desired skills will be given preferential consideration:
- Master's degree and 10 years experience in a
technical field such as Information Technology or
Systems Engineering and experience in
management of a NOC or other IT Operations
environment
- Familiarity with the IT Services Management
model of service delivery as a process-based
practice intended to align the delivery of
information technology (IT) services with needs of
the enterprise
- ITIL certification (e.g. Foundations v3), prior
experience in managing matrix personnel and
contract/vendor personnel
- Six Sigma training
- Prior experience in a DoD or government contract
environment
- Position prefers a candidate with a current Top
Secret Clearance
Northrop Grumman Corporation is a leading global security company providing innovative systems, products, and solutions in aerospace, electronics, information systems and technical services to government and commercial customers worldwide.
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.
|
|
|
||
|---|---|---|---|
|
|
|
|