Responsible for the administrative & business management of a small (less than 20 FTEs) or medium size (less than 50 FTEs) department providing ambulatory patient care services. Through clinical nurse supervisors and/or assistant nurse managers, ensures patient care staff provides high quality, accessible, cost effective care, & patient focused services to members across the continuum which comply w/ local, state, & federal requirements; implements & maintains clinical & patient care practice standards, budgets, & staff development. Manages operations & services that add value & are integrated w/ nursing standards of practice, service priorities, & performance/outcome measures, as well as w/ strategic, business, & organizational goals/objectives.
Essential Functions:
- Manages outpatient operations & through nurse supervisor(s) and/or assistant department nurse manager(s) is responsible for the delivery of nursing services & outpatient care which are integrated w/ business plans & meet or exceed cost, quality, clinical, & utilization standards & performance measures
- Ensures that services meet members', physicians', & internal clients' needs in a changing & competitive health care market
- Achieves integrated services across the continuum of care & manages & ensures continuous improvement of all clinical practices, services, & operations by designing & implementing systems, processes, & methods to evaluate & improve patient care across the continuum of care
- Ensures patient care staff provide the highest quality of care & are in compliance w/ the Nurse Practice Act, JCAHO, NCQA, federal, state, & local requirements
- Collaborates w/ physicians, nursing & other health care providers in establishing, implementing, & maintaining patient care & quality service standards to meet members' & internal clients' expectations
- Acts as a patient advocate resolving patient care issues
- Designs & evaluates processes to improve systems & patient care results across the continuum of care
- Develops & monitors budgets & resource allocations
- Monitors financial performance & identifies & implements strategies to reduce costs & improve quality of care/service
- Determines the appropriate staff-mix for department & develops processes to screen, interview, hire, train, & maintain the competency of all department staff
- Provides for on going staff development
- Develops, implements, & monitors departmental policies & procedures which support the organization's goals & business objectives & ensures they are met
- Collaborates w/ Physician Team Leader & Department Chief in developing the level of patient services & the day-to-day operations of the department
- Manages & resolves human resource, labor relations, employee & department safety, & risk management issues
Qualifications:
Basic Qualifications:
- Usually three (3) to five (5) years of experience in ambulatory care management / supervision or other related clinical area
- Bachelor's degree or equivalent experience (usually four (4) years)in health care related field required
- Master's degree preferred
- Demonstrated interpersonal and communication skills; knowledge of ambulatory care practices, operations and local, state and federal regulatory standards
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.