Customer facing position which documents functional requirements, analyzes business process, and develops business cases to support IT solutions. Provides client support during system development and implementation, development and maintenance of service level agreements.
Essential Functions:
- Independently initiates, investigates, documents, and analyzes clients' systems requirements in complex project areas such as: new business operating models with innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
- Independently assesses scope and impact of client business needs to define a project and leads partnering IT services in accomplishing those needs.
- Identifies and documents cross-functional and/or cross-divisional requirements, IT functional requirements, workflow, information sources and distribution paths, and system specifications.
- Develops complex business cases with cost, service, benefit and ROI dimensions of proposed IT projects that are used at management and executive levels for funding and scope decisions.
- Presents completed business cases for leadership approval.
- Analyzes and defines efficient, cost effective IT solutions that support client business processes and functional requirements for complex IT projects or tasks on large IT projects.
- Evaluates existing application products that could address client requirements and develops recommendations where appropriate.
- Evaluates alternative operational efficiencies.
- Conducts and/or participates in the analysis of client business processes and functional requirements and in the preparation of appropriate documentation to communicate and validate the information.
- Conducts workflow, process diagrams and gap analysis to identify system, application and/or hardware needs.
- Identifies overlaps and related processes.
- Collaborates with client in implementation of the planning, marketing, training and operating of automated systems.
- Designs and implements training programs for train-the-trainers for clients of new and enhanced applications.
- Provides product expertise to client groups, delivers presentations, demonstrations and training for application systems.
- Manages the installation and first-use of new applications.
- Understands and delivers on Service Level Agreements.
- Performs risk analysis.
- Develops and implements communication and escalation plans and resolves issues.
- Developsproject plans for specific client's IT project or project or tasks on large moves, adds & changes (MACs) and Plant Maintenance and Remodels (PR&Ms). Uses the associated project planning tools.
- Provides knowledge transfer as appropriate.
Qualifications:
Basic Qualifications:
- Bachelor's degree in related field and/or 4 years of equivalent experience.
- A minimum of 5 years of experience documenting functional requirements, analyzing business processes, and developing business cases to support IT solutions.
- Thorough knowledge of policies, practices and systems.
- Contributes to the development of new concepts, techniques, and standards.
- Complete understanding and ability to work independently in application of principles, concepts, practices, and standards.
- Full knowledge of industry practices.
- Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.