HireDiversity

UNITED STATES.CALIFORNIA.SAN JOSE

For years, Cisco's vision has been to change the way the world works, lives, plays, and learns. Our vision is more relevant today than ever. We made the Internet what it is today. First, we focused on creating connectivity. Now, we're entering the Internet of Everything transitionâ an era where we'll help create unprecedented value by connecting the unconnected.

The Internet of Everything is a global industry phenomenon that is driving the biggest market transition for Cisco and our customers. This includes the intelligent connection of people, process, data, and things. It's where everything is converged on the Internet, making networked connections more relevant and valuable than before.

To help us bring this vision to life, join us in our exciting journey.


Responsibilities:
Business Operations and Systems Services group is looking for an exceptional and highly motivated Business Analyst(IT Service Management expert) with strong analytical skills with previous experience of working in complex projects, capturing/understanding complex business processes, developing clear business requirements .


Requirements:

*Strong understanding of business requirements, technology trends. Translate into robust processes and system solutions
*Strong knowledge in the following areas: IT Service Management, Service Catalog, Program management, business intelligence, Agile,, Oracle, DMAIC, Six Sigma, Metrics, Process, People skills, collaboration,
* Familiarity & experience with IT operations and ITIL processes
*Must have excellent written and verbal communication skills, be self-motivated and able to perform in a global business model
*Must also have excellent analytical abilities and problem solving skills
*Able to lead a team of outsourced resources in projects
*Willing to work flexible hours in the occasion of major system outage.
*BS with 10 plus years experience

Experienced - Non Manager