The Senior Vice President and Area Manager works within the overall context of Northern California Regional and National strategy to assure that Kaiser Permanente is positioned to optimize performance in terms of quality, service, and affordability. The ability to deliver high levels of customer satisfaction and member retention is the key performance focus of the local market. At the same time, in order to maintain market leadership, the Area Manager must ensure to maintain a fiscally sound enterprise capable of generating required financial returns. The SVP and Area Manager must develop and execute customer-focused business and operations strategies that respond to unique market factors such as size, demographics, competitors, employer characteristics and segmentation strategy, and targeted consumer expectations. These plans must effectively integrate with, influence, leverage, and be consistent with Regional and National strategies, investments, approaches, processes and capabilities. The plans also must support Community Benefit and other community outreach and support activities in the market area.
Kaiser Permanente provides health care for more than 263,900 members in southern Alameda County through medical centers and pharmacies in Hayward and Fremont, as well as medical offices in Union City and west Fremont. The southern Alameda County service area encompasses Castro Valley, Fremont, Hayward, Newark, San Leandro, San Lorenzo, and Union City. The Greater Southern Alameda Area consists of two hospitals, Hayward, operating 213 beds with an average daily census of 101, a 20-bed pediatric unit and a 16-bed neonatal intensive care unit, and Fremont, licensed for 106 beds with an average daily census of 42. Hayward offers primary and secondary services and Fremont offers primary care services along with an American College of Surgeons 1A accredited Bariatric Program. Tertiary services for the service area are provided by Oakland Medical Center a short distance away.
Essential Functions:
- Serves as the hospital's chief executive.
- Ensures high levels of customer satisfaction and member retention by investing in, structuring, and directing operations to meet customer needs and by reinforcing a culture of excellence in customer service.
- Ensures the integration of quality, service and efficiency improvements into day-to-day operations.
- Ensures the delivery of high quality, integrated patient care and the effective use of resources by building strong, performance-based relationships with TPMG and Labor.
- Maintains a fiscally sound enterprise that generates financial returns at targeted levels through effective business practices and sound financial arrangements.
- EnhancesKP's social contribution by effectively guiding direct and indirect community benefit investments and by building a strong community presence to meet health care needs of the members.
- Assures effective execution of business strategies by aligning human resource strategies with business needs, by recruiting and developing a high-performance leadership team, and by developing a climate which builds employee commitment and reinforces high performance and customer service, and supports diversity.
- Supports the success of the enterprise by effectively contributing to and utilizing national strategies and capabilities, actively sharing new learning and innovation, and by assuring business practices are consistent with KP's Business Fundamentals.
Qualifications:
Basic Qualifications:
- A graduate degree in business administration, health care administration, or a related field.
- Strategic understanding necessary to deal with the health care delivery systems of the future.
- Thorough understanding of financial issues and delivery systems trends.
- Understanding and commitment to diversity.
- Understanding of integrated management models.
-Minimum of 7 years ofexperience in managing a complex organization through a transition in its technology or business environment.
- Minimum of 10 years of significant experiencein Hospital Operations as a chief executive and managing in an integrated health care delivery system. Demonstrated experience working collaboratively in a business partnership with clinical, business, physician, and labor leaders.
- Experience with integrating systems and services to more efficiently maximize service and to support the organization's mission and goals.
- Demonstrated experience with both strategy and operations.
- Demonstrated experience working with physicians in a managed care environment.Specific experience with PHOs, IPAs, group practices, and foundation models would be of great value.
- Experience managing in a diverse environment (internally and with our members). Experience managing with physicians who have joint accountability.
- Financial planning and management skills are necessary.
Preferred Qualifications:
- Demonstrated strategic and program planning skills in a managed care environment is desirable.
- Demonstrated success in managing in a complex, managed care environment is desirable.
External hires must pass a background check/drug screen.
We are proud to be an equal opportunity/affirmative action employer.