HireDiversity

UNITED STATES.TENNESSEE.BRENTWOOD

Customer Solution Architect

General Description

This position will be supporting the HCA account with focus on building business and industry alignment through architectural solutions to increase our relevance and share of wallet share.
The TA CSA will be partnering with the CE/Ams/PSSs to understand the customerâ s enterprise architecture and influence the customer to use Ciscoâ s cross-architecture products, solutions and services in their technology architecture roadmap. The CSA will also help to orchestrate the SE/CSEs and VSAs on the account to deliver solutions that meet the customerâ s enterprise architecture vision.

The CSA will be responsible for:
â ¢ The successful solution / architecture engagement and facilitation of cross-architecture discussions with the customer and Cisco teams; and ultimately integration of Ciscoâ s products, solutions and services into the customerâ s enterprise technology architecture
â ¢ The successful sales of Ciscoâ s product, solutions and services as part of customerâ s technology architecture roadmap (i.e. TA Account Products and Services Bookings)

Roles and Responsibilities

â ¢ Provide enterprise technology architecture expertise to the HCA team to help them understand and articulate the customerâ s architecture vision that is required to solve the customerâ s pain points or business needs
â ¢ Act as a trusted technical advisor to the Customerâ s IT teams / CIO on matters of technology architecture covering networking, data center and collaboration technologies
â ¢ Work with the HCAâ s technical teams to influence their overall technology architecture roadmap
â ¢ Develop and articulate Cisco cross-architecture value propositions, identifying and linking the key architectural control points that expose product features
â ¢ Engage with key account initiatives coordinated by the CE.
â ¢ Work with the SEs and Architecture Specialists (DC, BN, Collab), and Services teams to translate the Customerâ s enterprise architecture requirements into technology architectures and Cisco solutions that fit the customerâ s needs
â ¢ Work with local SEs / CSEs / TSSs / AS in deploying POCs.
â ¢ Lead and orchestrate system engineers, product specialists, services and partner teams to design and implement solutions that fits within the customerâ s architecture roadmap
â ¢ Help the account team to understand the competitorsâ technical positioning and strategies so the team can build a competitive sales strategy against them
â ¢ Work closely with the Cisco Services team to deliver on their cross-architectural offerings.

Desired Skills and qualifications
- 12+ years experience in the ICT industry with strong solution architecture emphasis.
- Experience architecting and deploying networking, data center and collaboration solutions in an Enterprise environment
- Extensive background and understanding of products & capabilities across Borderless Network, Data Centre / Virtualisation, and Collaboration architectures
- Strong core networking experience (switching and routing) is advantageous, as well as strong security background across the network, the data centre and the application space
- Familiarity and experience with enterprise applications and database architectures a strong plus
- Prior experience in engaging with Cisco field, partners and/or customers on cross architecture solutions.
- Demonstrated leaderships and ability to work cross-functionally across various business units and architecture groups to drive outcomes.
- Experience in developing and communicating cross-architecture messaging based on a deep understanding of the impacts of business and technology trends.
- Excellent written, verbal communication, listening and presentation skills. Able to articulate complex ideas and architectures to people at all levels of the organisation.
- Proven ability to work closely with engineering development organizations to drive timely delivery of feature and functionality for their customer requirements.
- Bachelorâ s or masterâ s degree in a technical field and from a reputable university/college.
- Strong technical skills desired and CCIE preferable
- Healthcare industry knowledge desired
- Demonstrated Enterprise Architecture skills/experience with Enterprise Architecture (TOGAF or equivalent) Certification preferable.


Experienced - Non Manager