HireDiversity

Description:
If you are looking for a career in the health care industry, but prefer an office environment, this could be the right opportunity for you. Coventry Health Care is currently recruiting a Customer Service Rep in our Harrisburg, Pennsylvania Service Center. The ideal candidate will be responsible for developing and enhancing customer relationships by responding to customer inquiries and resolving customer concerns to meet or exceed customer service requirements within the Contact Call Center.

ESSENTIAL RESPONSIBILITIES
• Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail to respond to routine inquiries and resolve concerns.
• Researches customer information by effectively using internal technical tools in response to inquiries including but not limited to, authorizations, payments, denials, coordination of benefits, and eligibility.
• Investigates, analyzes, and resolves outstanding issues to achieve customer satisfaction and takes responsibility for following through and bringing issues to closure.
• Completes transactions including simple adjustments.
• Maintains complete accurate documentation of all customer interactions.
• Demonstrates a basic understanding of all products.
• Demonstrates responsiveness and a sense of urgency when dealing with customers.
• Maintains production and phone quality standard.
• Proactively takes responsibility for own self-development.
• Demonstrates professionalism and presents a positive image of the company when interacting with customers.
• Supports individual and team goals and initiatives; accepts ownership for individual results.
• Performs other duties as required.
Qualifications:

Basic Qualifications:
• High school diploma or equivalent.
• Effective keyboarding skills with a minimum typing requirement of 25 wpm.

Preferred Qualifications:
• 1 year related customer service experience.
• Basic working knowledge of MS Office.

Other:
• Highly self-motivated and able to work well in a fast-paced environment.
• Strong listening and interpersonal skills; skilled at developing and maintaining effective working relationships.
• Demonstrates responsiveness and a sense of urgency when dealing with customers.
• Effective verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Strong organizational skills with ability to multi-task well.
• Must be able to absorb and apply new and changing information.
• Possess ability to maintain production levels and quality goals.
• Able to maintain regular and consistent attendance in accordance with company and departmental policies and procedures.

At Coventry Health Care, we've been building a world-class Customer Service Organization that delivers an easy and simple experience for our customers. We need the right people on the front line to make a difference with our members, health care providers and even each other as we work together as a team.

We offer a competitive salary, excellent benefits (401K with company matching, paid training, comprehensive benefits including medical, dental, tuition reimbursement), vacation and sick time, and a business casual environment. This is a fast-paced, hands-on, team-oriented environment where creativity, initiative, and innovation are highly rewarded.

Please apply directly to http://jobs.coventryhealthcare.com and refer to Req# 1310514, Associate Customer Communications Specialist.

Coventry Health Care is an Affirmative Action/Equal Opportunity Employer, and we are committed to building a talented and diverse team.


Job: Administrative Support Workers
Primary Location: Harrisburg, PA, US
Organization: 10750 - Service Center - Central Admin
Schedule: Full-time
Job Posting: 2013-02-11 00:00:00.0
Job ID: 1310514