Coventry Health Care is seeking a Manager of Training, (Instructional Design) in our Houston, Texas Service Center. As a strategic member of the Customer Service Operations, the successful candidate will design development and delivery of training programs that support the goals and strategies of the business.
Primary responsibilities include collaboration with key stakeholders to determine developmental needs and skill gaps, design curriculum and determine delivery methods for Medicare Claims and Customer Service training.
ESSENTIAL RESPONSIBILITIES:
• Support department training needs for new hires, and recurrent training.
• Manage the training team including all responsibilities related to individual and team performance.
• Collaborate with departmental SMEs to design and develop training programs and all required training materials.
• Collaborate with appropriate Coventry Health Care (CHC) teams to develop and deliver claims and customer service training.
• Manage the maintenance and versioning control process of all training materials; be the repository for the content, cataloging, organizing, and storing all training and reference materials.
• Identify training opportunities and utilize multiple formats and media to develop and deliver training.
• Provide quality training experience that supports adult learning principles and positions participants for success.
• Support continuous cycle of improvement through testing for learning, participant feedback on training effectiveness, and identifying innovative methods to meet evolving training needs.
• Performs other duties as assigned.
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Qualifications:
Basic Qualifications:
• Bachelor’s degree or equivalent experience.
• 7 – 10 years experience developing and conducting training programs.
• Previous experience conducting needs assessments.
• Ability to use standard corporate software packages and corporate applications.
Preferred Qualifications:
• Experienced Instructional Designer with a Training Management background in healthcare and call centers/contact centers.
• Expertise with deploying training in multiple formats and media.
• Experience managing and developing high performance teams.
Other:
• Outstanding facilitation, verbal, and written communication and presentation skills.
• Ability to present complex information in a clear and concise manner.
• Excellent leadership and motivational skills.
• Highly organized with exceptional attention to detail.
• Strong organizational, interpersonal, and project management skills.
• Creative thinker with innovative approach to problem solving and training.
• Some overnight business travel.
Coventry Health Care, a $12.2 billion Fortune 500 organization, is a national managed health care company with nearly 5.1 million members. At Coventry Health Care, we are driven to ensure that every person and organization we serve receives the greatest possible value for their health care investment. We do this by providing a full range of competitive products through our seven core businesses – Commercial Risk, Medicare Advantage, Medicare Part D, Medicaid, Workers' Comp Services, Federal Employees Health Benefits Plan and Network Rental.
We are committed to constantly improving our low-cost platform so that we can deliver the products and services that our customers want at a price they can afford. Coventry has the expertise, the experience, and the agility to craft the new products, the new processes, and the new service needed to make healthcare more accessible to all Americans.
We offer a competitive salary, excellent benefits (401K with company matching, comprehensive benefits including medical, dental, and tuition reimbursement), vacation and sick time. This is a highly visible consultant role dealing with business partners across the corporation and division.
Please apply directly to: http://jobs.coventryhealthcare.com and refer to Req# 1310511, Manager of Training, (Instructional Design).
Coventry Health Care is an Affirmative Action/Equal Opportunity Employer, and we are committed to building a talented and diverse team
Job: First/Mid Level Officials and Managers
Primary Location: Houston, TX, US
Organization: 10750 - Service Center - Central Admin
Schedule: Full-time
Job Posting: 2013-02-11 00:00:00.0
Job ID: 1310511