An Equal Opportunity/Affirmative Action Employer - AA/EOE/M/F/D/V
Position Overview
Develops, coordinates, and implements systems, processes, and training to meet market/industry demands and brand standards.
Responsibilities
• Develops and modifies process methods and controls to meet quality standards.
Generates new revenue opportunities by researching, developing, and rolling out new products/services, or extensions of existing products and services.
• Engages other corporate departments and franchisees to develop operational systems, tools, and procedures.
• Assists in the monthly and annual budgeting and forecasting process.
• Recommends and implements improvements, modifications or additions to document work.
• Reviews product development requirements for compatibility with processing methods to determine costs and schedules.
• Integrates equipment and material capabilities to meet process module target specifications and technology target specifications.
• Delivers training to and provides direct business consulting services to franchisees.
• Operates motor vehicle when traveling to franchises.
Competencies
• ServiceMaster Commitment
• Customer Orientation/Positive Impact
• Results Orientation/Sense of Urgency
• Change Mastery
• Relationship Building/Sensitivity
• Problem Solving and Decision Making
• Initiative
Education and Experience Requirements
• Bachelor's in business or a equivalent combination of education and experience required
• 5+ years of experience in Disaster Restoration/Cleaning related field required
• Master's degree preferred
• Experience as a Business Development Consultant or related support/consultant position preferred
• Experience with P&L statements, budgets and forecasting preferred
• Valid, permanent driver's license from state of residence and a clean driving record, defined as no DUI-related violations within the past five years and no more than three moving violations within the past three years, are required.
Knowledge, Skills, and Abilities
• Thorough knowledge of the Disaster Restoration/Cleaning industry
• Proficiency in networking and reasoning
• Business acumen and planning
• Verbal and written communication skills
• Public speaking and presentation skills
• Proficiency in Microsoft Office applications
• Ability to think strategically and creatively
• Ability to analyze operational systems
• Ability and willingness to travel 50-60% of the time including overnight
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.