An Equal Opportunity/Affirmative Action Employer - AA/EOE/M/F/D/V
Position Overview
Communicates with the business analyst to help with defining requirements for new applications and reports. Performs testing and provides unit testing documentation for new and/or modified applications and reports. Communicates with Development team the status of the new and/or modified applications and reports. Provides application support to corporate, Division, Region and Branch personnel.
Responsibilities
• Communicates with end users and/or the business analyst for user requirements
• Communicates with the Development team to ensure a complete understanding of requirements
• Demonstrates a highly developed knowledge of the application
• Understands, reports and documents defects
• Understands file structures and links
• Create Queries
• Follows Quality Assurance standards, processes and policies
• Provides documentation to the Communication group for releases
• Provides training when necessary
• Provides application support to the Help Desk and other departments as necessary
• Performs other tasks as assigned by management
Competencies
• ServiceMaster Commitment
• Customer Orientation/Positive Impact
• Results Orientation/Sense of Urgency
• Change Mastery
• Relationship Building/Sensitivity
• Problem Solving and Decision Making
• Initiative
Education and Experience Requirements
Bachelor's degree in computer science or equivalent field with 2 - 5 years of experience in Quality Assurance, required
Knowledge, Skills and Abilities
• Is Customer-focused
• Is detail-oriented
• Is able to be a Team Player in a matrixed environment
• Is able to effectively prioritize and efficiently multi-task
• Possess good written and oral communication skills
• Possesses problem solving and organizational abilities
• Possesses good time-management skills
• Demonstrates a high level of initiative
• Works well in an ever changing environment
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities