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  • Ryder System

Ryder System Inc.

Account Lead Shipment Management


Job Information

Posted:

Monday, February 11, 2013

Division:

Logistics

Location: 

Novi Michigan USA

Job ID:

23602 (Ryder System Inc. Job ID)

HireDiversity Job ID:

3589850

Job Text



Position Description: As part of the Ryder team, the Account Lead - Shipment Management will handle a variety of tasks.


Requirements:

  • A High School diploma or GED equivalent is required for this position
  • Experience with the requirements for freight movement (truckload, air, small parcel, LTL, etc.) is required.
  • Intermediate level skills with MS Word such as including styles, mail merge, tabs, tables, columns and breaks, graphics, fields, headers and footers, working with margins, page orientation, and spelling/grammar.
  • Intermediate level skills with MS Excel such as freezing/unfreezing panes, hiding/unhiding data, setting print titles & page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars & menus, protecting a worksheet, filtering options, and chart formatting options.
  • Additional Requirements: Resource will have responsibility for Carrier Administration support of GM LLP Operation, inclusive of the following key activities:
    * Carrier relationship management
    * Metrics management and reporting
    * Carrier compliance management and corrective action measures
    * Carrier KPI reporting to all network stakeholders, including: carriers, customer, and internal LLP resources
    * Communication broadcasts to carrier base
    * Website maintenance, metrics, and carrier advisory postings (RyderAuto/GM)
    * Database maintenance & development to support data management and audit trail requirements
    * Support on-site review of carrier operations, driving efficiency and identifying network best practices
    * Drive continuous improvement at the network level
    - Extensive knowledge and expertise with Ryder LMS system required
    - Assembly, Powertrain, and Stamping (LLP) experience required
    - General Motors network management experience preferred
    - Excellent written, verbal and organizational skills required
    - 3 to 5 years of experience in a transportation, warehouse or distribution environment preferred
    - Proficiency with Microsoft Office required
    - Minimum of 2 (two) years of supervisory preferred- Experience with Lotus Notes - Bachelor's degree in Transportation, Logistics, or Business Administration preferred.
    - Experience with ground transportation operations including DOT, OSHA and all related safety regulations - Candidate must possess excellent communications skills, both written and verbal, and have a strong executive presence. Strong interpersonal skills and ability to multi-task. Knowledge of warehouse and or software applications, routing and dispatch software systems including LMS preferred.

    Responsibilities: Responsibilities will include:

  • handling extensive telephone calls from internal and external customer base
  • identify possible transportation problems and resolve quickly and in a cost effective manner
  • utilize the most efficient and cost effective mode determination for Ryder and the customer
  • identify possible cost savings for the customer
  • receive and enter shipment level information from customers into TMC operational support systems
  • provide logistical solutions to customer requirements and requests
  • act as after-hours contact via pager for customer account
  • facilitation of non-typical or specialized customer requests
  • route shipments using enabling technologies and business processes to insure maximum value to customers
  • assist SMR and new hires in training and on-going operational activities
  • utilize methods and procedures to achieve process compliance and organizational goals
  • support and maintain standard customer and operational reporting
  • provide feedback and recommendations to drive continuous improvement at account and operational level
  • data interpretation and cleansing
  • support Track and Trace/POD inquiries
  • resolve and track customer complaints and issues
  • provide feedback on SMR performance
  • insure and promote a safe and secure work environment
  • related duties as assigned by Management

    Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
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