An Equal Opportunity/Affirmative Action Employer - AA/EOE/M/F/D/V
Position Overview
Identifies key opportunities to develop and sells and manages national and regional end-user/insurance carrier accounts. Oversees top assigned national and regional end user or multi-million dollar or strategically targeted high volume potential insurance carrier accounts to achieve budgeted revenue and retain customer relationships. Provides support and education to the Business Development Managers and franchisee network on how to sell national programs to local end users/insurance carriers which involves mentoring, answering questions, building relationships, and/or handling conflict resolution issues.
Responsibilities
1. Identifies key opportunities to develop and sells and manages national and regional end-user/insurance carrier accounts.
2. Oversees top assigned national and regional end user or multi-million dollar or strategically targeted high volume potential insurance carrier accounts to achieve budgeted revenue and retain customer relationships.
3. Provides support and education to the Business Development Managers and franchisee network on how to sell national programs to local end users/insurance carriers which involves mentoring, answering questions, building relationships, and/or handling conflict resolution issues.
4. Develops and implements marketing strategies/tactics responses to catastrophes and negotiating vendor contracts and plays a key role in negotiating vendor contracts.
5. Conducts regular business reviews at the corporate executive and regional level to educate insurance carrier personnel in program success, technology advances and additional opportunities/challenges.
6. Develops National Account Managers to provide account support, facilitate problem resolution and to create positive customer experiences.
7. Coordinates national response for home office and franchise networks to respond to catastrophes as needed in the field.
8. Assists in negotiating vendor program renewal contracts and guidelines with existing insurance company vendor programs.
9. Verifies service level agreements and guidelines are met/exceeded with assigned national accounts.
10. Assists with the collection of past due monies for franchises by communicating with clients and requesting their assistance.
Competencies
• ServiceMaster Commitment
• Customer Orientation/Positive Impact
• Results Orientations/Sense of Urgency
• Change Mastery
• Relationship Building/Sensitivity
• Problem Solving and Decision Making
• Initiative
Education and Experience Requirements
Bachelor degree in related field plus (2) two years of relevant experience in sales and managing national accounts required
Knowledge, Skills, and Abilities
Detailed oriented
Good time management skills
Ability to multi-task
Written and verbal communication skills
Good presentation skills
Ability to lead people
Good customer orientation skills
Strong people skills
Ability to successful close on sales opportunities
Ability to interpret general legal and business documents
Ability to travel when required
Excellent negotiation skills
Skilled with Microsoft Office Products (Word, Excel, Outlook)
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.