Position Description: This is a Shift Leader position assisting the Service Manager. The TIC will be responsible for scheduling, planning & assigning work to the Technicians and Service employees under their direction while ensuring quality of work produced and compliance with all Safety and EPA rules and regulations.
Requirements:
- 18 years of age or older
- Must be able to read codes and instructions on the computer
- Must have computer experience in Microsoft Word, Microsoft Excel, internet and other related Maintenance computerized programs in order to create reports or communicate with customers, vendors and company representatives
Additional Requirements:
- High School Diploma or GED equivalent preferred
- Must have a Valid Driver's License and the ability to meet Ryder's driving qualifications
- Must meet at minimum Tech II up to Tech IV qualifications plus a minimum of 6 months supervisory or training experience
- Ability to work flexible schedules including shift work, weekends, holidays and on-call rotations for roadside assistance
- Must be proficient in SMO, SBT, payroll system, warranty recovery and employee handbook
- Must have a thorough understanding of Unit utilization procedures
Internal Candidates: Ideal candidate will have a minimum of 6 months in their current position and possess a record of good performance, attendance, safety and teamwork.
Responsibilities: Responsible for assisting and training Technicians as needed, providing customer service to the daily customers, and giving feedback to the Service Manager on the performance of employees for appraisal or disciplinary purposes. In addition, the Technician in Charge may also oversee parts distribution & inventory, shop reporting, warranty recovery, unit tracking, payroll administration and other duties assigned by the Supervisor/Manager.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.