Customer Account Manager
Location: Leatherhead
Role: Permanent
Package: £37,500-£46,900 depending on proven ability plus benefits including company car, bonus, pension, 25 days holiday, BUPA, agile working, free on site gym, on site Tony & Guy salon, on site Dove Spa, staff shop, employee discount scheme.
Background/ Main Job Purpose:
The Customer Account Manager (CAM) is responsible for a cluster of customers within a specific channel of C-Sector Wholesale. They lead day to day the customer management of the customer set for the Category portfolios and drive the execution of the Customer Business Plan. Depending upon the scale or complexity of the role they may have 1-2 direct reports.
Responsibilities:
Delivery of Turnover, Customer Profitability and Business Building Terms budgets for allocated customers.
Development & execution of customer specific Joint Business Plan
Leadership of Category team (where appropriate).
With Customer Marketing Exec, deliver in store activation events as defined by company Pulsing Plan.
Deliver key Business Team Brand initiatives at Customer e.g. Price Increases, Brand Activation, NPD etc
Customer inputs into the Sales and Operations Planning process
Manage the trading account effectively (accruals, debt, queries, etc) to maximise business effectiveness
Accountabilities:
Relationship Management of key Trading Contacts (defined by category/customer).
Produce and execute Joint Customer Business Plan.
Input Customer requirements to internal planning processes
Performance and development of Team reports (where appropriate)
Delivery of customer targets & KPIs
Consultation:
Channel Controller; peer Customer Account Managers; Business Operations Manager, Category Manager
Information:
Company Pulsing Plan; Local Category Building Plans; Customer Development Brand Plans; Sector Category Strategy
Key Deliverables
Business Results
Total Company: Market Share, TO & profitability
C-Sector & Wholesale: Market Share, Turnover, Customer contribution, Debt & Deductions, Indirects
Business Building Budgets
Quality of Results
Delivery of targets as per Personal Development Plan
Delivery of targets against Channel Business Plan
Key Skills Required
Professional and Technical Skills
Customer Management & Selling Essentials
Developing the Customer Investment Strategy
Developing & Implementing the Customer Business Plan
Optimising Promotional Sell-out
Development of Sales Infrastructure and Organisation
Developing Customer Relationships
Key Experience and Qualifications Required
Knowledge of broad UK Market (all Channels inc High St & Online as well as Traditional Wholesale)
Consistent delivery of high quality results in difficult trading environments
Track record of developing outstanding customer relationships
Good interpersonal, communication and relationship management skills
Competencies:
Global Mindset
Customer & Consumer Focus
Building Talent & Teams
Accountability & Responsibility
Bias for Action
TO APPLY:
Unilever Statement:
We are Unilever. We work to create a better future everyday.
We help people look good, feel good and get more out of life with brands and service that are good for them and good for others.
We will inspire people to take small everyday actions that can add up to a big difference for the world.
We will develop new ways of doing business that will allow us to double the size of the company while reducing our environmental impacts.
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To Apply:
To apply, you must do so online using the “Apply to this job” link below. Your application will be reviewed against our requirements and we will be in touch shortly after the closing date to provide you with an update on the status of your application.
Please make sure you include an up to date CV and covering letter. Your application will include 3 pre-screening questions that will take no more than 5 minutes to complete.
Candidates who have applied can access their status update through the candidate tracking link or, for any additional queries, by contacting the Recruitment hotline number on 0800 0284390.
Please note that the closing date for the receipt of applications is 15th February 2013.