Get in on the ground floor of a new opportunity to support the US Customs and Border Protection of the Department of Homeland Security. We have a number of open positions for Tier 1 Help Desk Support Technicians to join our team of qualified, diverse individuals. These positions are located in Herndon, VA. Relocation assistance is not available for these positions.
Individuals will become part of Northrop Grumman's team who will resolve technical problems and answer queries that originate by telephone and e-mail. The Service Desk provides 7x24x365 support including weekends and holidays.
Roles and Responsibilities include:
· Resolve issues surrounding computer hardware, software, network, and telecommunications systems.
· Record, maintain and update records in the Incident Management system.
· Perform analysis of problems and assist with corrective action to restore functionality.
· Work with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products.
· Document and submit problem resolutions to the knowledge database in order to assist other Help Desk personnel with problem resolutions.
Qualifications include:
· US Citizenship is required.
· Individual must be able to pass a DHS background investigation and be granted an interim DHS clearance before employment commences.
· A high school diploma or GED is required.
· 1 - 2 years help desk or desktop support experience required.
· Strong troubleshooting skills required.
· Strong customer service skills required.
· Willing to learn new tools/technologies and take on new responsibilities as assigned.
Preferred Qualifications include:
· Current active DoD Secret Clearance.
· Certified Help Desk Professional, MCP, MCSE, A+ or certificate in related discipline.
· Associate's Degree.
· Knowledge of Microsoft Office Automation Solutions.
· Experience in using the Remedy Service Management and Knowledge Management System (KMS).
Qualifications
Northrop Grumman Corporation is a leading global security company providing innovative systems, products, and solutions in aerospace, electronics, information systems and technical services to government and commercial customers worldwide.
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.
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