Time Warner Call Center Should Attract Jobs to Buffalo
June 24, 2013
About 150 jobs are expected to be created over five years at a
multimillion-dollar call center that Time Warner Cable plans to build at the
former Sheehan Hospital site on Michigan Avenue in Buffalo.
Company and state officials are scheduled to announce the company's expansion
The 270,000-square-foot Compass East site at 425 Michigan Ave. had been rumored
in recent weeks to be in competition with several other sites on the East Coast.
It won the bid for the new call center that will service Time Warner's expanding
"Business Class" service.
The facility is expected to open by the end of the year.
"Time Warner's decision to expand and create 150 new jobs in Buffalo is another
vote of confidence in Western New York being a haven for businesses to stay and
grow," Gov. Andrew M. Cuomo said in a statement.
The governor called the announcement by Time Warner "a testament to New York's
growing reputation as the place to do business."
"Buffalo is a natural choice for our expansion," said Ken Fitzpatrick, the
company's east region president for Time Warner Cable Business Class, which
services businesses with telephone, Internet, cable television, security and
other services. "We have a strong employee team today. There's a terrific local
workforce as we add 150 new jobs."
"And our new facility will allow us to deploy the technology and training
necessary to provide great service to our customers across the United States,"
Fitzpatrick said in a statement.
Time Warner employs more than 1,000 people in the Buffalo Niagara region and has
more than 10,000 employees statewide.
The New York City-based cable giant is the second-largest cable provider
nationally and was the subject of intense lobbying efforts by area leaders at
the local, state and national level for the facility, including Cuomo, U.S. Sen.
Charles E. Schumer, Mayor Byron W. Brown and other local officials.
The call center is expected to be built on the first floor of the former
A source earlier told The Buffalo News that the call center would occupy a
"pretty substantial" portion of the building.
The property, which was acquired by McGuire Development Co. last year for $2
million, includes tenants from its parent, McGuire Group, and a pediatric
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